Technical Deployment Specialist

16 hours ago

Nashik, Maharashtra, India beBeeCustomerSuccess Full time US$ 40,000 - US$ 80,000

We're looking for professionals who are passionate about technology and customer success. This role combines technical expertise, customer engagement, and product advocacy to deliver world-class solutions and support.

The ideal candidate will have a strong understanding of software products and services, excellent communication skills, and the ability to train and educate end-users across different roles.

Key responsibilities include leading onboarding and deployment activities, conducting training sessions, and providing remote and on-site support to ensure high availability for customers.

This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about delivering great user experiences.

  • Product & Customer Expertise
  • Develop a deep understanding of Sapaad's software products and services
  • Act as the primary point of contact for customers, building trust-based relationships
  • Understand each client's business requirements and configure their account accordingly
  • Deployment & Training
  • Lead onboarding and deployment activities at customer sites, including hardware setup
  • Conduct training sessions for restaurant staff – cashiers, managers, and F&B managers
  • Share best practices to help restaurants maximize the value of Sapaad
  • Support & Troubleshooting
  • Provide remote and on-site support, ensuring high availability for customers
  • Take ownership of user issues, track tickets, collaborate with engineering, and report on root causes
  • Escalate critical issues promptly while coordinating with internal teams for resolution
  • Candidate Requirements
  • 0–2 years of experience in software deployment, technical support, or account management in F&B, POS, or SaaS domains
  • Strong knowledge of hardware setup and troubleshooting (POS systems, printers, networks)
  • Excellent communication skills in English and at least one regional Indian language
  • Ability to train and educate end-users across different roles
  • Strong problem-solving skills, independent thinking, and ability to work under pressure
  • Benefits
  • Work on a global SaaS product trusted by thousands of restaurants
  • Grow your career in a dynamic, product-focused environment
  • Collaborate with a fast-paced, innovative team of developers, designers, and product experts
  • Delight customers and turn them into brand ambassadors for Sapaad

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