Retail Store Leader

2 days ago

Delhi Kolkata West Bengal, India beBeeManagement Full time ₹ 15,00,000 - ₹ 20,00,000
Store Manager - Sales

Key Responsibilities:

  • Sales and Revenue: Develop and execute strategies to achieve sales targets.
  • Track daily sales performance, analyze trends, and discuss reports with the team.
  • Set daily sales targets and provide guidance to ensure goals are met.

Store Operations:

  • Oversee daily store operations in accordance with Retail Standard Operating Procedures (SOP).
  • Ensure adherence to store opening and closing procedures, visual merchandising standards, grooming guidelines, attendance policies, and employee productivity benchmarks.

Inventory Management:

  • Measure stock turnover ratio and maintain accurate inventory levels.
  • Ensure inventory accuracy through regular audits and cycle counts.
  • Optimize order fulfillment rates and minimize stock-outs and damages.

Customer Satisfaction:

  • Increase conversion rates and enhance old customer retention strategies.
  • Ensure high levels of customer satisfaction through personalized service, product knowledge, and efficient complaint resolution.
  • Acquire new customers through effective marketing initiatives and promotions.

Team Management:

  • Manage employee attrition rates through effective retention strategies and positive work environment maintenance.
  • Foster employee engagement and satisfaction through regular communication, recognition programs, and career development opportunities.

Reporting and Communication:

  • Prepare and submit daily reports to management, including Mystery Audit results, daily sales reports, audit findings, store compliance status, grievance reports, and incident reports.
  • Report any discrepancies, shortages, or damages promptly to the Assistant General Manager or General Manager.

Business Development and External Relations:

  • Coordinate meetings with architects, interior designers, and other business partners to explore B2B opportunities and maximize revenue beyond retail sales.

Qualification:

  • Education: Bachelor's degree in business administration, retail management, or a related field. Advanced degrees or certifications in retail management are advantageous.
  • Experience: Minimum of 8-12 years in luxury retail management or hospitality with a proven track record of achieving sales targets and managing high-performing teams.
  • Skills: Strong leadership and decision-making abilities, excellent communication and interpersonal skills, proficiency in retail operations management, and a deep understanding of luxury market trends.

Attributes:

  • Strategic thinker with a customer-centric approach.
  • Adept at fostering a positive work environment and capable of driving business growth through effective sales strategies and operational excellence.

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