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Office Application Specialist

2 weeks ago

Bhavnagar, Gujarat, India beBeeEngineering Full time ₹ 1,20,00,000 - ₹ 1,40,00,000
Job Opportunity

Leverage your technical expertise to deliver exceptional support for Microsoft 365 product applications at a Level 2 skillset. This experience should include deep knowledge of Office applications as well as troubleshooting COM add-ins across the suite, Adobe Acrobat, and WinZip.

Key Responsibilities
  • Perform Level 2 application support and incident management.
  • Work closely with Level 1/1.5 support teams.
  • Escalate complex issues to Level 3 engineers or vendors as needed.
Necessary Qualifications
  • Bachelor's/Master's degree in computer science engineering/technology.
  • Technical certifications would be an added advantage.
Preferred Skills and Experience
  • Supporting a global user community requires flexible work hours.
  • A strong background in troubleshooting enterprise Windows, Mac, and iOS environments as well as MS Office 365 applications.
  • Proficient in troubleshooting and resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within enterprise environments.