Knowledge Services Expert

2 weeks ago

Gurgaon, Haryana, India beBeeProfessional Full time US$ 80,000 - US$ 2,00,000
Job Description

As a seasoned professional, you will be part of a dynamic team that delivers exceptional value to clients through expertise and innovation. The role involves collaborating with cross-functional teams to drive business growth and improve client satisfaction.

Key Responsibilities:

  • Effectively communicate with clients and internal stakeholders to understand their challenges and deliver timely updates on developments.
  • Utilize data analysis, user research, benchmarking, metric reporting, and content audits to enhance content quality and address key areas of enhancement.
  • Craft reusable templates, best practices, training manuals, and SOPs to mentor and coach client, project teammate, and junior members.
  • Supervise content acquisition, integration, overall knowledge lifecycle management, and formulation of governance frameworks while ensuring timely and high-quality outcomes.
  • Lead secondary research on companies (business models, SWOT, M&A, etc.) and market insights (industry growth, trends, challenges). Utilize specialized databases such as Evaluate Pharma, Adis, and Nexis for in-depth analyses.
  • Assist teams in crafting actionable strategies based on industry/market analyses. Collaboratively determine project scope and link research to overarching business challenges.
  • Ensure all information meets high-quality standards while respecting both short and long-term business objectives and deadlines, complemented by conducting QC checks on outgoing deliverables.
Required Skills and Qualifications

To excel in this role, you will need to possess the following skills and qualifications:

  • A track record in research and knowledge services, ready to support diverse practice areas and project teams.
  • 36+ months of relevant knowledge services experience in IT/consulting companies.
  • An academic background in life sciences, biotechnology, or related disciplines such as B.sc (life sciences bioscience), B. Pharma, or an MBAF.
  • Experience in working on databases like Evaluate Pharma, Adis, Avention, Datamonitor, Nexis, etc.
  • Proficiency in computer applications, including MS Office, with an interest in Enterprise application/BI tools.
  • Fluency in English with strong verbal and written communication abilities.
Benefits

We offer a comprehensive total rewards package, including health and well-being, financial planning, annual leave, personal growth, and professional development. Our robust skills development programs, multiple career progression options, and internal mobility paths empower you to thrive as an individual and global team member.

Others

At our organization, we honor the visible and invisible elements of our identities, personal experiences, and belief systems. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences.

Travel is a requirement at our organization for client-facing roles. This provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

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