Customer Experience Manager

7 days ago


Mumbai, Maharashtra, India Kotak Mahindra Bank Limited Full time

About Us

Kotak Mahindra Bank Limited is one of the leading banks in India, known for its commitment to customer satisfaction and excellence. We are seeking a highly motivated and experienced Service Relationship Manager-Branch Banking to join our team and contribute to our mission of delivering world-class banking services.

Job Description

The successful candidate will be responsible for handling the entire lifecycle of Privy Program- Branch Optima customers, from account opening to ongoing service delivery. This includes ensuring that customers receive personalized service, maintaining reports and MIS, and adhering to regulatory requirements.

Key Accountabilities

  • Handling personalized service requests of Privy Program- Branch Optima customers
  • Ensuring strict adherence to regulatory and internal approved prescribed requirements for this customer segment
  • Maintaining reports, MIS as prescribed
  • Coordinating with CPC/RPC/Investment desks for account opening of Prime customers
  • Executing documentation within prescribed compliance norms
  • Managing complaints of customers and ensuring their resolution within TAT
  • Meeting targets on Cross Sell, Product Holding, ReKYC, Digital Scores

What We Offer



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