
Senior Team Manager Position
3 days ago
We are seeking a seasoned and skilled Senior Team Manager to lead and manage a high-performing team.
The ideal candidate will drive operational excellence, ensure performance targets are met, and create a collaborative and productive work culture.
Key Responsibilities:
- Drive team performance and achieve monthly/quarterly operational and educational targets.
- Monitor and manage daily operations to ensure smooth execution of training and administrative tasks.
- Lead, motivate, and mentor a team of counselors, trainers, and support staff.
- Ensure excellent customer satisfaction and handle escalations effectively.
- Implement team development strategies and training plans to boost individual productivity.
- Conduct regular performance reviews and provide actionable feedback.
- Collaborate with department heads to align team goals with organizational objectives.
- Track student feedback, placement outcomes, and quality of training deliverables.
- Manage scheduling, resource allocation, and center-level reporting.
- Ensure adherence to company policies, SOPs, and compliance standards.
Requirements:
- Strong leadership and team management abilities.
- Proven ability to manage cross-functional teams and drive results.
- Excellent communication and interpersonal skills.
- Critical thinking and problem-solving mindset.
- Strong organizational and time management skills.
- Customer-centric approach with a focus on quality service.
About the Role:
This is an exciting opportunity for a motivated and experienced professional to take on a leadership role and make a significant impact on our team's success.
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