Business Solutions Specialist

2 days ago

Delhi, Delhi, India beBeeBusiness Full time ₹ 12,00,000 - ₹ 24,00,000

As a Business Analyst, you will play a crucial role in identifying business needs and developing solutions to enhance our operations.

You will work closely with a talented team of professionals to drive requirement identification across business units and identify system processes through evaluation of business objectives, drivers, and success metrics.

Key Responsibilities:

Analyzing Business Needs

You will be responsible for analyzing the business needs and problems, documenting business or processes or systems, assessing the business model or its integration with technology, and communicating system requirements on a continuing basis.

Documenting Requirements

You will document business requirements and detailed functional and technical specifications from multi-department stakeholders for review and delivery to the development team using agile models as well as develop epics, user stories, and their acceptance criteria for agile delivery.

Collaborating with Stakeholders

You will participate in project delivery and process optimization to support the execution of projects using various project methodologies including performing configuration within a variety of software packages, identify change management processes and techniques to handle change within a business with minimal disruption to business activities, and design agile change strategies to help navigate the transformation process and prepare for future releases.

Maintaining Best Practices

You will maintain awareness of best practices including processes and technology and identify opportunities for improvement of existing functionality, ability to take a topic of higher complexity and break it into topics that are digestible by technical and non-technical stakeholders, handle multiple engagements simultaneously without compromising accountability or reducing level of engagement, provide guidance feedback to more junior analysts within the team to elevate their level of capabilities.

Professional Experience/ Qualifications

Technical Skills Preferred/Required:

• Minimum 5 years of Salesforce CRM experience as a Business Analyst or Business Systems Analyst required

• Change management experience preferred

• Project management experience preferred

• Salesforce Business Analyst Certification preferred

• Salesforce Administrator Certification preferred

• Strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices, security constructs, integration patterns and development options.

Other Skills Required:

• Excellent listening, communication, facilitation and presentation soft skills

• Ability to define and communicate the 'big picture' in terms of the solution (both functional and technical components) and break it down into smaller manageable work units

• Strong interpersonal, consultative, consensus builder, and issue resolution skills

• Experience working in a team-oriented, collaborative environment - and fostering the culture of technical collaboration

• Ability to present ideas in user-friendly language and to interface on business and technical concepts

• Ability to collaborate with multiple stakeholders to lead multiple strategic initiatives under time and resource constraints, as well as the ability to deliver in a fast-paced, evolving environment.

• Exceptional analytical, conceptual and problem-solving abilities.

Skillful self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution

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