Senior IT Service Delivery Director

1 day ago


Chennai, Tamil Nadu, India beBeeLeader Full time ₹ 18,00,000 - ₹ 24,28,000
IT Service Desk Manager Role Overview

As a seasoned IT professional, you have the unique opportunity to lead our IT Service Desk function and drive service excellence across our operations.

  • Oversee daily service desk and IT operations to ensure timely and effective resolution of technical issues and requests.
  • Develop and manage schedules to ensure adequate coverage and respond promptly to user needs.

The ideal candidate will possess excellent leadership skills, with experience in team management and process improvement. This role is ideal for those who enjoy mentoring, driving performance, and implementing best practices.

Key Responsibilities
  • Team Leadership: Foster a collaborative environment, guiding and motivating team members to achieve exceptional results.
  • Service Management: Oversee day-to-day service desk operations, ensuring seamless issue resolution and enhanced customer satisfaction.
  • Customer Support: Provide expert guidance and solutions to complex technical issues, acting as the escalation point when necessary.
Qualifications
  • 5+ years of relevant experience in a Help Desk, IT Support, or Service Desk environment.
  • 3+ years of experience in a leadership role; global and multiple-location team management experience preferred.

About Us

Our organization enables organizations to modernize their IT operations by designing, implementing, and supporting tailored software solutions.



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