Customer Experience and Operations Professional

1 week ago

Dehra Dūn, Uttarakhand, India beBeeOperational Full time ₹ 30,000
Job Title:
Customer Service and Operations Coordinator

We are seeking a highly organized, proactive, and emotionally intelligent professional who thrives in a fast-paced environment and is passionate about growth and learning. This role offers the opportunity to work closely with the founder, gaining hands-on exposure across all areas of running a scaling business.

The successful candidate will be the operational heartbeat of our organization, handling customer service across all channels, overseeing inventory accuracy, managing vendors, coordinating logistics, supervising packing, and ensuring all administrative tasks run smoothly. Your focus will be on efficiency, accuracy, and maintaining brand standards, while providing customers with a seamless and professional experience from start to finish.

Key Responsibilities:
1. Customer Service (All Channels): Deliver excellent customer service while adhering to brand policies. Respond promptly and professionally to queries via multiple channels. Provide accurate product, shipping, and policy information to customers. Manage exchanges, repairs, and returns in line with company guidelines. Follow up with customers to ensure satisfaction and resolve any issues promptly.
2. Operations & Administration: Oversee and improve daily operational processes to ensure efficiency. Track and update inventory; flag low stock and coordinate replenishments. Maintain records for raw materials, finished goods, and packing supplies. Supervise the packing staff to ensure accurate, high-quality packaging. Coordinate pickups, deliveries, and returns with courier partners. Handle office correspondence, including emails, phone calls, and scheduling. Maintain office and packing supply levels; reorder as needed. Prepare operational and inventory reports for management.
3. Logistics & Compliance: Stay up-to-date on shipping procedures, documentation, dues, charges, timelines, and costs. Ensure compliance with store policies and operational guidelines. Process Improvement & Problem-Solving: Proactively identify operational challenges and suggest solutions. Recommend process improvements to enhance efficiency and customer experience. Anticipate potential bottlenecks and address them before they escalate.
4. Team & Vendor Coordination: Provide guidance and mentorship to junior staff. Build and maintain strong relationships with vendors, courier partners, and stakeholders. Clearly communicate requirements and follow up to ensure timely execution.

Required Skills and Qualifications:
* Bachelor's degree
* 2+ years in an admin, operations, or customer service role (preferably in e-commerce, fashion, or jewelry)
* Proficient in MS Office, Google Sheets, video calling tools, and excellent knowledge of AI tools
* Excellent verbal and written communication skills in English; Hindi is a plus
* Highly organized, detail-oriented, and able to manage multiple priorities
* Strong understanding of shipping processes, documentation, and logistics

Benefits:
* Competitive salary
* Opportunity to work closely with the founder and gain hands-on exposure to all aspects of running a business
* Supportive, collaborative work environment
* Clear learning and growth opportunities
* Employee discounts on products

Location:
Dehradun, Uttarakhand — On-site

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