Admin & customer service coordinator

Job Title:Admin & Customer Service Coordinator( Dehradun only)(Full-Time | On-site)How to Apply:To apply: Please complete this quick screening form before submitting your application: Zo Ae REPKzz Qc4t7About Delta CharmsDelta Charms is a fast-growing jewellery brand known for elegant designs, quality craftsmanship, and exceptional customer experience. Our mission is to deliver excellent customer service in line with our brand policies while ensuring smooth, efficient day-to-day operations.We are looking for a highly organized, proactive, and emotionally intelligent professional who thrives in a fast-paced, detail-driven environment and is passionate about growing and learning. This role offers the opportunity to work closely with the founder, gaining valuable, hands-on exposure across all areas of running a scaling brand.Role OverviewYou will be the operational heartbeat of Delta Charms, handling customer service across all channels, overseeing inventory accuracy, managing vendors, coordinating logistics, supervising packing, and ensuring all administrative tasks run smoothly. Your focus will be on efficiency, accuracy, and maintaining brand standards, while providing customers with a seamless and professional experience from start to finish.Key ResponsibilitiesCustomer Service (All Channels)Deliver excellent customer service while adhering to brand policies.Respond promptly and professionally to queries via Instagram DMs, Whats App, Email, and phone.Provide accurate product, shipping, and policy information to customers.Manage exchanges, repairs, and returns in line with company guidelines.Follow up with customers to ensure satisfaction and resolve any issues promptly.Maintain in-depth knowledge of Delta Charms collections, including materials, craftsmanship, and design inspirations.Stay informed about industry trends, competitor offerings, and different jewellery components.Operations & AdministrationOversee and improve daily operational processes to ensure efficiency.Track and update inventory; flag low stock and coordinate replenishments.Maintain records for raw materials, finished goods, and packing supplies.Supervise the packing staff to ensure accurate, high-quality packaging.Coordinate pickups, deliveries, and returns with courier partners.Handle office correspondence, including emails, phone calls, and scheduling.Maintain office and packing supply levels; reorder as needed.Prepare operational and inventory reports for management.Logistics & ComplianceStay up-to-date on shipping procedures, documentation, dues, charges, timelines, and costs.Ensure compliance with store policies and operational guidelines.Process Improvement & Problem-SolvingProactively identify operational challenges and suggest solutions.Recommend process improvements to enhance efficiency and customer experience.Anticipate potential bottlenecks and address them before they escalate.Team & Vendor CoordinationProvide guidance and mentorship to junior staff (1–2 people).Build and maintain strong relationships with vendors, courier partners, and stakeholders.Clearly communicate requirements and follow up to ensure timely execution.Skills & RequirementsEducation: Bachelor's degree.Experience: 2+ years in an admin, operations, or customer service role (preferably in e-commerce, fashion, or jewellery).Technical Skills: Proficient in MS Office, Google Sheets, video calling tools, and excellent knowledge of AI tools.Communication: Excellent verbal and written communication skills in English; Hindi is a plus.Work Style: Highly organized, detail-oriented, and able to manage multiple priorities.Operational Knowledge: Strong understanding of shipping processes, documentation, and logistics.Availability: 6 days a week, including weekends.Equipment: Reliable Wi-Fi and a laptop.Mindset: Self-driven, emotionally intelligent, and eager to learn.What We OfferCompetitive salary: ₹30,000+Opportunity to work closely with the founder and gain hands-on exposure to all aspects of running a brand.Supportive, collaborative work environment.Clear learning and growth opportunities.Employee discounts on Delta Charms products.Location:(Dehradun, Uttarakhand) — On-siteHow to Apply:To apply: Please complete this quick screening form before submitting your application: Zo Ae REPKzz Qc4t7