Linux Systems Engineer with Advanced Technical Support
1 week ago
Job Overview
">Wizaltia Enterprises is seeking a highly skilled Linux Systems Engineer to provide advanced technical support for our enterprise-level Linux products and technologies. This role requires a strong background in Linux installation, configuration, and administration, as well as experience with Linux vulnerability assessment and mitigation.
">Key Responsibilities
">As a Linux Systems Engineer at Wizaltia Enterprises, you will be responsible for:
">- ">
- Providing advanced technical support for Linux products and technologies via phone, email, or remote sessions;">
- Resolving issues efficiently and effectively through reproduction, diagnosis, and timely resolution;">
- Following up with customers to ensure satisfaction and providing recommendations as needed;">
- Escalating complex issues and collaborating with other teams to achieve resolution;">
- Maintaining high-quality case documentation and adhering to Service Level Agreements (SLAs);">
- Managing and leading technical escalations and incidents;">
- Conducting problem management and root cause analysis to identify areas for improvement;">
- Overseeing change management, including patch deployment and security updates;">
- Ensuring accurate configuration management and designing solutions for complex customer needs;">
- Participating in project management and customer meetings to drive success;">
- Delivering training and support to team members to enhance knowledge and skills.">
Eligibility & Qualifications
">To be considered for this role, you must have:
">- ">
- A Bachelor's degree in Engineering or a related field;">
- At least 10 years of experience in enterprise technical support, preferably with a focus on Linux;">
- Relevant certifications, such as RHCE, Oracle Enterprise Linux, or ITIL, are advantageous;">
- The ability to work in a 24x7 support environment, adapting to changing priorities and deadlines.">
Technical Skills
">You should possess:
">- ">
- Proficiency in Linux installation, configuration, and administration;">
- Experience with Linux vulnerability assessment and mitigation;">
- Knowledge of patch deployment solutions, such as Redhat Satellite or Oracle Linux Ksplice;">
- Familiarity with Redhat and Oracle Enterprise Linux;">
- Ability to troubleshoot networking issues and manage clusters, including Oracle RAC;">
- Understanding of SAN technologies and HP server management;">
- Experience with disaster recovery planning and execution.">
Non-Technical Skills
">In addition to your technical expertise, you should demonstrate:
">- ">
- Excellent written and verbal communication skills;">
- A high commitment to quality and customer satisfaction;">
- Ability to take ownership and work efficiently in a fast-paced environment;">
- Supportive attitude towards team members, with the ability to deliver training and guidance.">
Compensation & Benefits
">We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
">About Wizaltia Enterprises
">We are a dynamic and growing company dedicated to delivering exceptional services to our clients. Our team is passionate about innovation, collaboration, and continuous learning.
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