Operations Manager for Fulfillment Center Expansion
13 hours ago
This is an exciting opportunity to join Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As a Sr. Program Manager, you will play a crucial role in supporting our FC expansion by leading cross-functional teams and driving process improvements.
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.
Responsibilities include:
- Developing new fulfillment models
- Triage Sev 3-5 tickets and select priority tickets to allow FCSW to make the best use of their resources
- Participating in FCSW SME calls, advocating for the sites and driving best practice sharing in each functional area
- Improving end-user documentation to reduce associate and Manager learning curve
- Serving as the interface with the FCs to drive execution of software changes
- Serving as the interface with FCSW to provide input on software design to support lean processes and standard work
- Serving as gatekeeper for documenting software enhancements and feature requests submitted by the sites; prioritizing when resources become available
- Assisting FCs with understanding best use of software features
The ideal candidate will demonstrate bias for action, have strong customer empathy, think big, and embody a unique mix of artist and scientist. This candidate will have experience diving deep to gain customer insights, launching successful new products, and developing strong relationships with global internal stakeholders.
BASIC QUALIFICATIONS:
- A completed Bachelor's Degree is REQUIRED
- 3+ years Management experience in a manufacturing, production or distribution environment
- Cross-functional project management experience
- Process improvement experience via Kaizens and other LEAN tools
- Experience using and communicating performance metrics
- Candidates must be flexible to work weekends and/or overnight shifts
- Travel up to 40% within INFC required
PREFERRED QUALIFICATIONS:
- MBA or Master's degree in a related field
- Experience working in a fulfillment center
- Proven technical acumen with the Amazon WMS
- Strong analytical and data gathering skills, including the ability to translate large amounts of data into actionable insights
- Demonstrated bias for action and an ability to deal with ambiguity
- Proven ability to influence others without having positional authority
- Strong verbal and written communication skills are a must
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. We also provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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