Long-Term Customer Relationship Specialist

1 week ago


Thoothukudi, Tamil Nadu, India beBeeRetention Full time ₹ 18,00,000 - ₹ 25,00,000
Customer Retention Manager

Job Overview:

We are seeking a skilled and experienced Customer Retention Manager to join our team. In this role, you will be responsible for planning and executing CRM campaign calendars across categories.

Key Responsibilities:

  • Planning and executing the CRM campaign calendar across categories
  • Managing daily BAU tasks and coordinating with internal stakeholders
  • Designing customer journeys across lifecycle touchpoints
  • Collaborating with creative, category, product, and analytics teams
  • Building dashboards and reporting campaign performance
  • Driving insights and learnings to improve future strategies
  • Overseeing vendor relationships for CRM platforms, including tracking new feature rollouts and ensuring timely resolution of operational issues

Qualifications and Skills:

  • 3–5 years of CRM or lifecycle marketing experience in consumer tech or e-commerce
  • Strong grasp of segmentation, personalization, and journey mapping
  • Analytical mindset with experience in campaign reporting and A/B testing
  • Hands-on knowledge of CRM and attribution tools - Clevertap, MoEngage, Branch, etc
  • Excellent communication and stakeholder management skills
  • Ability to thrive in a fast-paced, experiment-driven environment

What We Offer:

A dynamic and innovative work environment that fosters growth and learning opportunities.



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