Senior Director of IT Infrastructure

GROW WITН LEAD GROUP was founded in 2012 in Mumbai with a mission to empower India by making an excellent education affordable and accessible to every child. Our integrated education system for K12 schools brings together world-class curriculum and pedagogy, developed after years of research and analysis of successful school systems across the globe, with a multimodal framework, delivered seamlessly through tech.

By 2030, we aim to provide propulsive learning to 12 million students across 25,000 schools in India. This builds confidence to succeed in life, on par with their peers from top-ranked schools in India.

Job Description

As a Senior Director of IT Infrastructure, you will lead the technology backbone that powers learning across 9,000+ schools and over 1,00,000 devices. You will oversee all hardware operations, ensuring high availability, low TCO, and seamless user experiences.

This is a strategic leadership role where you will define and scale IT infrastructure for internal teams and school deployments, while evaluating and adopting next-gen technologies that shape the future of learning.

Key Responsibilities:

• Drive Infra Strategy: Build and execute a future-ready hardware strategy across schools, internal teams, and warehouse systems.
• Lead Scale Deployments: Oversee end-to-end lifecycle of 1L+ Android tablets, TVs, and panels—from procurement and MDM configuration to maintenance and replacement cycles.
• Vendor Management: Evaluate, onboard, and manage hardware OEMs, warehouse vendors, and last-mile deployment partners.
• Tech Innovation & Evaluation: Pilot and assess new classroom technologies—teaching devices smart boards, offline-first learning kits—and recommend adoption based on learning outcomes and TCO.
• Internal IT Oversight: Ensure seamless internal IT operations—device provisioning, WiFi and VPNs, secure access management, and productivity tooling across offices.
• Team Leadership: Build and mentor IT support teams, regional hardware leads, and warehouse operations—ensuring rapid issue resolution and strong service orientation.
• Infrastructure Monitoring: Establish proactive health check systems (MDM dashboards, real-time alerts, tracking) to maintain uptime and reduce incidents.

Requirements:

You will need:

• 10+ years of experience in IT infrastructure and hardware operations, including 5+ years in leadership roles managing distributed teams and multi-vendor ecosystems.
• Proven success in managing large-scale hardware deployments and operations Technical & Operational Mastery
• Demonstrated expertise in establishing and managing enterprise-wide IT infrastructure, including end-user devices (computers and mobile devices), servers, and network systems.
• Deep understanding of Android-based hardware, smart TVs, and interactive panels deployed at scale in field environments such as schools or distributed branches.
• Proven experience managing large-scale device fleets (10,000+ units) with field deployment challenges—network variability, offline access, and long-term maintenance.
• Familiarity with LAN/WAN architecture, internal server infrastructure (on-prem or hybrid).
• Experience working with hardware OEMs, IT service partners, and managing full lifecycle procurement with a focus on cost optimization (TCO).
• Ability to evaluate and adopt new hardware innovations with a deeper understanding of various hardware specifications.
• Solid understanding of IT security, OS patching, and update management across internal networks and internal servers.
• Leadership & Execution:
• Led cross-functional teams including IT engineers, regional support staff, warehouse ops, and vendor partners.
• Skilled in managing external vendors and cultivating strong, collaborative partnerships to ensure service excellence and alignment with organizational goals.
• Experience in building, documenting, and governing scalable IT processes—including onboarding, issue resolution workflows, SLA management, and compliance protocols.
• Strategic thinker with strong execution bias—able to define infra SLAs, rollout plans, and manage risk in large deployments.
• Serve as a strategic partner and foundational leader within the organization, delivering timely and effective support to business stakeholders and field leadership.
• Bonus:
• Experience building IT systems in education.
• Exposure to rural deployment models or tech operations in low-bandwidth regions.
• Familiarity with integrating IT workflows with logistics or warehouse management systems.

What You'll Do

As a Senior Director of IT Infrastructure, you will drive the development of a future-proof hardware strategy, leading large-scale deployments and overseeing vendor relationships. You will work closely with teams to build scalable IT processes, establish proactive health checks, and monitor infrastructure performance.

Benefits

We offer:

• Clear, outcome-driven leadership with high accountability.
• Strong vendor and stakeholder management with negotiation savvy.
• Ability to balance field realities with strategic goals.
• First-principles thinker who is curious about how future hardware will shape education.
• High bias for action, with comfort in high-scale, high-complexity environments.

Join Us In Transforming Education In India