Tour Experience Manager

2 days ago

Delhi, Delhi, India beBeeLeadership Full time US$ 60,000 - US$ 75,000
Job Description:

Program Service Manager / Tour Leader Training Manager/ Coach

We are seeking a highly skilled and experienced individual to lead our team in South India and Sri Lanka.

As Program Service Manager, you will be responsible for hiring, training, and driving performance of the Trip leaders who are leading Senior Americans on our Land tours in South India and Sri Lanka.

Key Responsibilities:

  • Be responsible for hiring, training, and driving performance of the Trip leaders.
  • Report to: Country Manager India

Requirements and Qualifications:

  • 3+ years' experience in hiring, training, coaching, and managing individual and team performances (Travel sector is an advantage).
  • A strong and engaging leader who is flexible, analytical, creative, independent, and highly organized.
  • Well known about South India and Sri Lanka.
  • Proven ability to motivate people while building relationships based on trust, accountability, and mutual respect.
  • General administrative skills including working knowledge with databases and Microsoft Office- Word & Excel
  • Ability to travel up to 50% of the time.
  • Ability to communicate 1x1 using feedback model.
  • Demonstrated success in making tough decisions and taking risks.
  • Excellent verbal and written command of the English language
  • Confidence in Public Speaking and Presentation

Responsibilities Include:

  • Hire and train Trip Leaders based on their culture fit with our Company Values.
  • Develop hiring and training plans to staff all departures with high performing Trip Leaders.
  • Lead Trip leader meetings and training in an office environment and on the road trip simulations
  • Develop individual training plans for newly hired Trip Leader
  • Drive achievement of Regional Excellence Goals through:
  • Live coaching of Trip Leaders over the phone, via video conference calls, and in person
  • Ride along with Trip Leaders while on tour to support performance.
  • Plan and strongly lead annual trainings and Mini trainings in South India and Sri Lanka to support the trip leader team to achieve excellence goals.
  • Assigning Trip Leaders based on past performance and company needs.
  • Interact regularly with travelers on site.
  • Offer 24/7 emergency support for all Trip Leaders.
  • Manage all administrative duties while on the road and in office:
  • Read all passenger quality reports and comments, analyze them to develop coaching plans for Trip Leaders.
  • Create and distribute Monthly Newsletter to Trip Leaders

Benefits:

  • Competitive salary package
  • 5 Days Work Week
  • Vacation 18 days
  • Health and Accident Insurance
  • Incentive Bonus
  • Personal and Professional Growth
  • Milestone Bonus + Travel certificate
  • Associate Deals
  • Referral Bonus
  • Full training program onsite
  • Unique Corporate Culture

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