
Quality Operations Director
7 days ago
Operational Excellence Manager
We are seeking a highly motivated Operational Excellence Manager to lead our efforts in developing and implementing quality frameworks, improving client outcomes, and driving operational maturity. This is an exciting opportunity for a talented professional with experience in process improvement, quality management, and team leadership.
**Key Responsibilities:**
- Develop and implement quality frameworks for managing client operations across various service lines, including application management, finance, and industry-specific services.
- Establish methods and tools for enabling high-performance operations and monitoring performance using metrics-driven approaches.
- Drive the development of training materials for operations teams and leaders to deploy quality frameworks within their operations.
- Develop teams that support the development and execution of quality and continuous improvement capabilities.
- Support delivery by conducting reviews of the Operate engagement lifecycle and coaching operations delivery teams.
- Monitor and coach new team leads and managers on delivery management.
Requirements:
- Training and experience in process improvement and quality frameworks, including BPM, TQM, Six Sigma, and Lean methods.
- Experience in applying Process Quality frameworks to large operational teams and systematically improving client outcomes.
- Ability to engage confidently with client stakeholders on matters relating to quality, process improvements, and innovation.
- Strong time management skills and ability to work independently under pressure.
- Effective written and verbal communication skills with adaptability to stakeholders.
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