Telephony Optimization Professional

2 days ago


Davangere, Karnataka, India beBeeSpecialist Full time ₹ 25,00,000 - ₹ 35,00,000
Telephony Optimization Specialist

We are seeking a highly skilled Telephony Optimization Specialist to join our team. The ideal candidate will have expertise in telephony systems, ReactJS, HTML/CSS, and applications development, with additional experience in AI and secondary skills such as Cisco, CVP Call Studio/ICM Scripting, SQL, Python, and CUCM.

About the Role

The successful candidate will be responsible for optimizing telephony IVR, ACD & Dialer systems using high-tech methodologies. They will design, develop, deploy, and manage telephony, call center & AI technologies across the enterprise.

Key Responsibilities

  • Optimize telephony IVR, ACD & Dialer systems using high-tech methodologies.
  • Design, develop, deploy, and manage Telephony, Call Center & AI technologies across the enterprise.
  • Experience with Contact Center technologies including Genesys, Alvaria/Aspect, AWS, NICE/INContact, Five9, Nuance, Twilio (TwiML, Studio and Flex), BrightPattern, and WFM systems.

Requirements

  • 10+ years of experience in relevant fields.
  • Availability to work flexible shift timing.


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