
People Services Transformation Leader
17 hours ago
Job Title: Associate Director, People Services Global Process Ownership
About the Role:
We are seeking a seasoned leader to drive digital transformation and process enhancement in our global process ownership team. The successful candidate will oversee local teams in India, aligning them with strategic objectives and ensuring delivery of high-quality services.
- Digital Transformation: Collaborate with the PS GPO Head on initiatives leveraging RPA, business analytics, Workday & ServiceNow application management expertise to optimize service delivery and enhance operational efficiency.
- Process Improvement: Oversee India team delivery for PS GPO initiatives, utilizing experience in business transformation, digitalization, and process optimization across HR.
- Leadership: Facilitate effective collaboration between local and global PS GPO teams, managing complex stakeholder relationships and fostering cross-functional team leadership.
Key Qualifications:
- Bachelor of Technology, Operations Management, or extensive work experience in a relevant field.
- 15+ years' experience in business excellence, transformation, application management, and digital service delivery, leading global teams and transformation programs.
- Advanced technical proficiency in digitalization, automation (RPA), service management; skilled in data analytics, dashboard development, and process improvement.
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