Telecalling Operations Manager

2 weeks ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 6,00,000 - ₹ 8,00,000

At GoodScore, we are on a mission to empower individuals in India with financial literacy and credit access.

We have made significant progress since starting personalized credit consulting in 2023. Our efforts have enabled over 1 million users to take control of their credit health, making us one of India's fastest-growing credit score & credit management apps.

We're backed by top VC funds and ranked among the top 10 finance apps in India.

The Operations Manager will be directly responsible for meeting monthly sales targets through large-scale telecalling operations.

The ideal candidate has a consistent, proven track record of achieving or exceeding sales targets month-on-month and experience in building, managing, and scaling large inside sales teams in a high-growth environment.

Key responsibilities include taking ownership of revenue targets, ensuring consistent achievement, and monitoring sales funnel metrics, call volumes, conversions, and productivity KPIs.

Motivating, guiding, and enabling the team is crucial to drive daily performance and maintain a winning mindset.

A performance-driven culture must be built with clear KPIs, real-time feedback, and result-linked incentives.

Rapidly scaling up the team in coordination with recruitment and training teams is essential.

Structured SOPs, talk tracks, and quality guidelines must be implemented to ensure process consistency.

Optimizing lead distribution, dialer strategy, and CRM efficiency is critical for maximum conversions.

Using data-driven insights to identify gaps and take corrective actions swiftly is vital.

Performance Management and Coaching

Reviewing daily, weekly, and monthly team/individual performance and intervening when needed is crucial.

Conducting regular huddles, performance reviews, and targeted coaching sessions for low performers is essential.

Compliance and Governance

Ensuring adherence to regulatory and internal compliance standards across all sales activities is critical.

Delivering detailed performance reports and forecasts to leadership is vital.

Collaborating with Product, Marketing, Tech, and HR teams to align operational goals with broader business strategy is essential.

Education:

B.Tech / Quant graduate (MBA preferred) from Tier 1 and Tier 2 colleges

Experience:

8–12 years in telesales/inside sales leadership, preferably in EdTech, FinTech, BFSI, eCommerce

Experience managing large teams (200+ agents) and scaling to 500+

Analytical Skills:

Strong data orientation with the ability to derive insights and take swift action

Tech Savvy:

Familiar with dialers (Ameyo, Exotel, Tata Tele), and Excel/Google Sheets

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