Deputy General Manager

3 weeks ago

Bengaluru, Karnataka, India Huron Full time

The Opportunity

Huron helps its clients drive growth, enhance performance, and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes, and deliver better consumer outcomes.

Position Summary

The Deputy General Manager is accountable for the success of all assigned transition projects. He/she is responsible for initializing, planning, and implementing, tracking and reporting project deliverables, managing risk, applying project management processes and tools, and ensuring projects are completed in a timely manner with high customer satisfaction.

Key Responsibilities

  • Keep abreast with the process of revenue cycle management (A/R) in the healthcare industry.
  • Demonstrate thorough knowledge of the job.
  • Demonstrate good understanding of the performance SLAs and meet the SLAs.
  • Understand all binding laws and regulations related to the project.
  • Develop in-depth knowledge base among the team members relating to domain and process.
  • Responsible for driving quality improvement initiatives to ensure avoidance of penalty.
  • Manage the P&L for the process.
  • Good communication skills, interpersonal skills, and excellent team handling skills.
  • Attrition Management.
  • Oversee team reviews, submit progress reports of the team to the BUH, and conclude appraisals.
  • Conduct individual performance reviews and propose the required action plan.
  • Active involvement in disciplinary issues arising out of the team.
  • Ensure project meets all the required Quality parameters internal and external.
  • Implement efficiency improvement projects by deploying lean sigma methodology.
  • Ensure all MIS reports go on time.
  • Participation in conference calls on subject matters whenever necessary.
  • To be able to take on additional responsibilities for the team if required.
  • Monitoring and assisting the quality of the work done by the team.
  • Updating management on team performance.
  • Coordinating with the client on process-related issues and updates.
  • Identifying, recommending, and implementing ways to increase the quality of operating teams, with productivity as a bonding CTQ.
  • Client coordination on overall process progress and monitoring of issues.
  • Secondary responsibilities (if any)
  • Customer-related
  • Financial-related
  • People-related
  • Ability to work with a diverse population.
  • Ensure the process follows strict adherence to the process workflow and apt behavior is observed.
  • Ensure good leaders are developed.
  • Final point of escalation of issues concerns with the support groups i.e., HR, Admin, TSG, QAG, and Finance.
  • Handling disciplinary issues and administrative issues of the project.
  • Put forth queries concerns of the BUH and address accordingly.
  • Ensure the skill inventory of the project.
  • Counseling of team members on improving Quality & productivity.
  • Reviewing continuous quality improvements processes.

Qualifications

Graduate in any discipline, MBA preferred. Ability to adapt quickly to new and changing technical environments, as well as strong analytical, problem-solving, and quantitative abilities. Solid verbal and written communication skills are required. Must possess strong skills on Financials and understanding of SLAs/KPIs.

About Huron

At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work...together.

Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity, and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities, and colleagues.

Huron Consulting Group offers a competitive compensation and benefits package, including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs.

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