IT Business Solutions Professional

The Senior IT Business Analyst will play a key role in bridging the gap between IT and business stakeholders. This position requires a strategic thinker with a deep understanding of IT systems and business processes, and the ability to translate complex business practices into actionable technical requirements.

This role focuses on Salesforce.com development and requires experience in UX/UI design. The ideal candidate will be able to collaborate with business product owners and subject matter experts to gather and document business requirements, ensuring alignment with organizational goals.

As a liaison between the development team and business product owners, the Senior IT Business Analyst will provide subject matter expertise on business processes and Salesforce.com when necessary. The position will also act as a facilitator for communication, ensuring that functionalities are aligned with business needs and integrated effectively with other IT systems.

Key Responsibilities:

• Stakeholder Engagement: Collaborate with business product owners and subject matter experts to gather and document business requirements, ensuring alignment with organizational goals.
• Act as the business process expert for Salesforce.com, providing insights and clarifications to enhance the integration and utilization of Salesforce.com solutions.
• Solution Design & Integration: Work closely with development teams to ensure IT solutions meet business requirements.
• Act as a liaison to facilitate communication, ensuring that functionalities are aligned with business needs and integrated effectively with other IT systems.
• Provide guidance and clarification on Salesforce.com functionalities and requirements to both the development team and business stakeholders.
• UX/UI Design: Lead the UX/UI design process for IT solutions, creating intuitive and effective user interfaces.
• Systems Specification: Develop and configure system specifications to address business requirements and fit with the company's system architecture standards, including Salesforce.com.
• Compliance Standards: Ensure that software compliance standards are met and that Salesforce.com solutions adhere to these standards.
• System Interfaces: Evaluate interfaces between systems and operational requirements, including how Salesforce.com integrates with other systems.
• Process Improvement: Identify opportunities for process optimization and implement best practices to streamline operations and improve service delivery.

Minimum Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Advanced degree or relevant certification (e.g., CBAP, PMP, Scrum Master) is a plus.
• Minimum of 5 years of experience as an IT Business Systems Analyst or similar role, with a proven track record of successful project delivery.
• Strong understanding of Agile methodologies and experience working in an Agile environment.
• Extensive experience with Salesforce.com development and customization, including system specifications and integration.
• Proficiency in UX/UI design, with Figma experience preferred.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.

The ideal candidate will have a strong understanding of business analysis tools and techniques, such as process mapping, use case development, and requirements elicitation. Experience with data analysis and reporting tools (e.g., SQL, Power BI) is also desirable. Knowledge of industry-specific software and systems is a plus, as is experience with change management and training initiatives.