Customer Service Representative

2 weeks ago


Mumbai, Maharashtra, India DS Research Full time

Customer Service Representative

Mumbai

We are seeking a skilled Customer Service Representative to provide exceptional patient service at D.S. Research Centre. As a key member of our team, you will be the first point of contact for our patients and visitors, ensuring a warm and welcoming experience.

Responsibilities:

  • Welcoming patients and visitors to the centre and directing them to the appropriate departments or staff members.
  • Answering phone calls, responding to inquiries, and forwarding calls to the appropriate departments or staff members.
  • Scheduling appointments and maintaining appointment calendars.
  • Handling patient intake and registration processes.
  • Maintaining patient records and ensuring that patient information is kept confidential.
  • Assisting with general administrative tasks, such as filing, emailing, and scanning documents.
  • Managing inventory and ordering office supplies.
  • Coordinating with other departments to ensure smooth operations.

Requirements:

  • Graduate or equivalent.
  • 1-2 years of experience in a similar role.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and other administrative software.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and prioritize tasks effectively.
  • Friendly and welcoming demeanor.
  • Experience in a healthcare or medical environment is a plus.

Location

Mumbai

Employment

Full time

Job Type

Permanent

Salary

Based on experience

If you are a patient-oriented individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this position.



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