Customer Service Representative
2 weeks ago
Customer Service Representative
Mumbai
We are seeking a skilled Customer Service Representative to provide exceptional patient service at D.S. Research Centre. As a key member of our team, you will be the first point of contact for our patients and visitors, ensuring a warm and welcoming experience.
Responsibilities:
- Welcoming patients and visitors to the centre and directing them to the appropriate departments or staff members.
- Answering phone calls, responding to inquiries, and forwarding calls to the appropriate departments or staff members.
- Scheduling appointments and maintaining appointment calendars.
- Handling patient intake and registration processes.
- Maintaining patient records and ensuring that patient information is kept confidential.
- Assisting with general administrative tasks, such as filing, emailing, and scanning documents.
- Managing inventory and ordering office supplies.
- Coordinating with other departments to ensure smooth operations.
Requirements:
- Graduate or equivalent.
- 1-2 years of experience in a similar role.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and other administrative software.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Friendly and welcoming demeanor.
- Experience in a healthcare or medical environment is a plus.
Location
Mumbai
Employment
Full time
Job Type
Permanent
Salary
Based on experience
If you are a patient-oriented individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this position.
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