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Senior Store Executive
3 weeks ago
**Store Leadership Role**
The Store Manager is responsible for overseeing overall store operations, driving sales growth, maintaining profitability and delivering exceptional customer experiences.
This role involves managing inventory, optimizing store processes, leading a high-performing team and ensuring compliance with company policies and regulatory requirements.
**Key Responsibilities**
- Develop and execute store sales plans in alignment with business objectives.
- Drive revenue growth through effective merchandising, promotions and customer engagement.
- Monitor and optimize key financial metrics including Gross Margin, Inventory Turnover, Discount Management and Profitability.
- Analyse sales trends and competitor activities to refine strategies for sustained business growth.
**Customer Experience & Engagement**
Foster a customer-first culture by delivering high standards of service.
Address customer feedback and ensure swift resolution of escalations.
Implement visual merchandising and marketing strategies to enhance in-store experience.
**Store Operations & Compliance**
Maintain Store Service Level Agreements (SLAs) and ensure adherence to standard operating procedures (SOPs) for efficient store operations.
Manage inventory, stock availability, shrink control and loss prevention measures.
Maintain store hygiene, safety and regulatory compliance.
Oversee cash handling, billing processes and adherence to company financial guidelines.
**Team Leadership & Development**
Recruit, train and mentor store staff to drive performance and engagement.
Build a high-performing team through regular coaching, feedback and development programs.
Ensure manpower availability for planned training and operational efficiency.
**Qualifications & Experience**
- Bachelor's or Master's degree in Business Administration, Retail Management or related field.
- Minimum 2-3 years of experience in retail management.
- Strong business acumen, financial management and problem-solving skills.
- Excellent communication, leadership, customer centricity and people management abilities.
- Proficiency in MS Office and retail management software.