Service Transition Coordinator

2 weeks ago


Gurgaon, Haryana, India R1 RCM Full time
About the Role:

We are seeking a highly skilled Service Transition Coordinator to join our team at R1 RCM. As a key member of our IT organization, you will be responsible for ensuring seamless transitions of services and applications, driving business value through effective change and release management.

Key Responsibilities:
  • Manage the end-to-end change lifecycle, identifying process improvements and ensuring timely and successful implementation.
  • Conduct impact analyses, assess change readiness, and identify key stakeholders to ensure effective communication and collaboration.
  • Develop and maintain relationships with cross-functional teams, including development, testing, and operations, to ensure smooth release management.
  • Collaborate with business stakeholders to understand requirements and develop deployment plans that meet business needs.
  • Ensure compliance with ITIL best practices and industry standards for change and release management.
Requirements:
  • 2-4 years of experience in change and release management, with a strong understanding of ITIL principles and practices.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Experience with IT service management tools and technologies, including ServiceNow.
What We Offer:
  • A dynamic and collaborative work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A generous 401(k) matching program and employee stock purchase plan.
  • A comprehensive training program, including ITIL certification and professional development opportunities.


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