ITSM Expert

1 day ago

Amrāvati, Maharashtra, India beBeeDeveloper Full time ₹ 1,80,00,000 - ₹ 2,80,00,000

Job Title: ServiceNow Developer

ServiceNow ITSM Expert Required

We are seeking an experienced ServiceNow ITSM expert to join our team. As a key member of our IT department, you will be responsible for implementing and optimizing Incident, Problem, Change, and Service Request Management workflows in alignment with business requirements.

In this role, you will configure and update Discovery schedules, monitor daily runs for errors, and troubleshoot issues to ensure reliable CI identification and population. Additionally, you will enhance Discovery probes and patterns to support complex infrastructure and cloud environments.

You will also continuously improve the ServiceNow platform through iterative enhancements, user feedback incorporation, and performance tuning. This includes customizing form layouts, fields, and user interfaces to support data consistency and usability across modules.

Furthermore, you will tailor and extend CAB Workbench functionality to support automated workflows and board operations. You will develop and maintain robust REST/SOAP API integrations with external systems.

This position requires strong scripting skills, with experience managing Scheduled Jobs, Script Includes, Business Rules, and automation scripts for operational efficiency. You will customize the Employee Center portal to improve branding, content delivery, and user engagement.

Finally, you will design and publish reports and dashboards to support performance tracking and operational transparency.

Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Relevant ServiceNow training in ITSM, Discovery, and scripting modules.
  • Minimum of 3 years of hands-on experience in ServiceNow development.
  • Proven track record with ServiceNow ITSM modules and Discovery implementation.
  • Experience with form customization, API integration, and dashboard/report creation.
  • Demonstrated experience in troubleshooting platform issues and scripting errors.

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