Specialist Technical Expert

7 hours ago

Amrāvati, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000
Technical Expertise Specialist

We are seeking a skilled and dynamic technical expert to join our IT Services team, with primary responsibilities revolving around end-user device management, troubleshooting hardware and software issues, and ensuring day-to-day operations run smoothly.

The ideal candidate will possess expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting, as well as experience with Citrix environments, Office 365, and mobile device configuration. Strong problem-solving skills, a proactive mindset, excellent communication, empathy, and customer service skills are essential for this role.

This position requires the ability to work in rotational shifts as per business needs, while maintaining accurate asset records, supporting compliance processes, and contributing to knowledge articles to ensure documentation is up-to-date.

Key Responsibilities
  • Provide technical support for hardware, software, and corporate mobile devices, ensuring seamless day-to-day operations.
  • Troubleshoot technical issues related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access, using ServiceNow for incident management and asset tracking.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments, conducting remote troubleshooting and guiding users through resolutions.
  • Maintain accurate asset records, support compliance processes, and host product demos, provide training, and promote technology adoption.
  • Escalate unresolved issues while maintaining SLA compliance and contribute to knowledge articles to ensure documentation is up to date.
Requirements
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Excellent communication, empathy, and customer service skills.
  • Organizational discipline for asset and vendor management.
Work Environment

This role requires you to be based onsite and work from our collaborative team space, offering hands-on assistance, resolving issues, and ensuring seamless day-to-day operations.

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