Operations Associate

6 days ago

Salem, Tamil Nadu, India beBeeCustomer Full time ₹ 3,60,000
Job Title: Operations AssociateOverview of the Role:

As a dedicated operations associate, you will play a vital role in guiding students through the booking process and converting inquiries into confirmed bookings. This position requires exceptional communication skills, active listening abilities, and effective time management.

Key Responsibilities:Lead Conversion:
  • Proactively engage with inbound leads, understand their unique requirements, and provide personalized accommodation recommendations.
Customer Interaction:
  • Develop strong relationships with potential clients through consistent and timely follow-ups to ensure closure.
Market Expertise:
  • Build in-depth knowledge of student housing options, pricing, and locations to offer expert advice.
Collaboration:
  • Work closely with marketing and supply teams to optimize the booking process and enhance the customer experience.
Data Management:
  • Accurately record and manage all customer interactions, inquiries, and bookings in the CRM system.
Target Achievement:
  • Consistently meet and exceed sales targets and performance benchmarks.
Requirements:Essential Skills:
  • Exceptional verbal and written communication skills in neutral English.
  • Strong active listening skills.
  • Effective time management and organizational abilities.
  • Proficiency in objection handling, negotiation, and closing techniques.
Desirable Qualifications:
  • Familiarity with CRM tools or similar software.
  • Prior experience in telesales or a related field is a plus.
  • Industry experience in real estate, hospitality, business development, or customer service is preferred.
What You'll Get at Amber:Benefits:
  • Competitive salary with a performance-driven variable component.
  • Flexible working hours with remote work opportunities.
  • A dynamic, collaborative, and growth-oriented work environment.
  • Career advancement opportunities in a rapidly expanding global organization.

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