Enhance Customer Experience as a Quality Assurance Specialist

3 days ago

Anand, Gujarat, India beBeeQuality Full time ₹ 9,00,000 - ₹ 15,00,000
Job Title: Quality Assurance SpecialistAbout the Role:

We are seeking a skilled professional to monitor and evaluate call quality, providing constructive feedback and coaching to agents, identifying areas for improvement and supporting process optimization initiatives.

Key Responsibilities:
  • Call Quality Evaluation: Assess inbound/outbound calls against defined quality parameters.
  • Agent Coaching: Provide actionable feedback to enhance agent performance.
  • Process Improvement: Identify gaps in communication, process adherence, and customer handling to drive customer satisfaction, net promoter score, and first-call resolution.
  • Reporting: Prepare and maintain quality reports, dashboards, and analysis for leadership.
Requirements:
  • Qualification: Bachelor's degree in any field.
  • Experience: Minimum 1-3 years of experience as a quality specialist in an international voice process.

  • Quality Assurance Specialist

    7 days ago

    Anand, Gujarat, India beBeeQualityAssurance Full time ₹ 12,00,000 - ₹ 20,00,000

    Job Title: Quality Assurance Specialist", "We are seeking a skilled Quality Assurance Specialist to join our team. In this role, you will be responsible for monitoring and evaluating customer interactions to ensure high-quality standards are met.", "Your key responsibilities will include:", "• Monitoring and evaluating customer interactions to identify...

  • Lead Quality Assurance Specialist

    2 weeks ago

    Anand, Gujarat, India beBeeLeadQualityAssurance Full time ₹ 70,00,000 - ₹ 1,25,00,000

    Job Title: Lead Quality Assurance SpecialistThe role of a Lead Quality Assurance Specialist is to facilitate advisor productivity within the organization. The position involves conducting thorough call audits, providing detailed feedback and recommendations, and assisting with enhancement in advisor conversation quality.

  • Enhance Customer Experience Specialist

    6 days ago

    Anand, Gujarat, India beBeeCustomer Full time ₹ 17,21,723 - ₹ 25,12,630

    We are seeking an experienced CX Solutions Specialist to enhance our customer experience.Key Responsibilities:Provide expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities.Optimize customer journeys through innovative UI/UX solutions and process improvements.Map, analyse, and improve customer journeys using insights and data.Requirements:Strong...

  • Quality Assurance Specialist

    1 day ago

    Anand, Gujarat, India beBeeQualityAssurance Full time ₹ 4,20,000

    Job Title: Quality Assurance SpecialistA software quality assurance specialist is responsible for developing and implementing comprehensive testing strategies across various platforms. They document, track, and reproduce bugs with a focus on reproducibility.Key Responsibilities:Design and execute test cases to ensure high-quality software releases.Document...

  • Quality Assurance Specialist

    7 days ago

    Anand, Gujarat, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Quality Assurance SpecialistWe are seeking a detail-oriented and organized individual to join our team as a Quality Assurance Specialist.

  • Quality Assurance Specialist

    1 day ago

    Anand, Gujarat, India beBeeQualityAssurance Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team and ensure that our products meet the highest standards of quality.The ideal candidate will possess exceptional attention to detail, excellent communication skills, and the ability to work independently with minimal supervision.Key...

  • Quality Assurance Lead

    4 days ago

    Anand, Gujarat, India beBeeQuality Assurance Full time ₹ 15,00,000 - ₹ 20,00,000

    Job OverviewWe are seeking a highly skilled Senior Team Lead to oversee our quality assurance efforts for a web domain project. As a Senior Team Lead, you will be responsible for developing and implementing test strategies, ensuring overall quality of the project.This is an excellent opportunity for a motivated and experienced professional to take on a...

  • Quality Assurance Specialist

    3 days ago

    Anand, Gujarat, India beBeeSoftware Full time ₹ 14,04,000 - ₹ 21,47,000

    Job TitleA Software Quality Assurance Specialist is responsible for ensuring the quality and reliability of software products.

  • Quality Assurance Specialist

    1 week ago

    Anand, Gujarat, India beBeeQuality Full time ₹ 5,00,000 - ₹ 8,00,000

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team.About the Role:The successful candidate will be responsible for ensuring that all products meet the highest standards of quality and accuracy. This will involve conducting thorough inspections, testing and evaluating materials and finished...

  • Quality Assurance Specialist

    1 day ago

    Anand, Gujarat, India beBeeQuality Full time ₹ 10,00,000 - ₹ 15,00,000

    Quality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to ensure the highest quality of our software products.Create and execute comprehensive test plans and test cases to guarantee software excellence.Collaborate with cross-functional teams to identify and prioritize testing requirements.Analyze and document defects and provide...