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Hotel Operations Leader

2 weeks ago

Shimoga, Karnataka, India beBeeHospitality Full time ₹ 8,00,000 - ₹ 12,00,000

General Manager/Assistant General Manager

Shivamogga, India

Job Role Overview:

This is a senior-level position that oversees the management of a 35-50 key hotel/hostel.

The role involves supervising various aspects of hotel operations including front office, housekeeping, human resource management, food and beverage services, guest experience, maintenance and engineering, security and safety, etc.

Key Responsibilities:

  • Leading extensive work experience in the hospitality/hotel industry.
  • Understanding company vision, business expansion plans, operational standards, etc.
  • Managing hotel pre-launch phase, day-to-day operations, etc.
  • Supervising various functions and human resources (blue/white collar).
  • Ensuring high service quality by managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc.
  • Handling and resolving escalations and grievances.
  • Managing profit and loss statements while ensuring high service quality.
  • Motivating, mentoring, and aligning staff members.
  • Liaising with various departments such as local authorities and vendors to ensure a cordial relationship.
  • Coordinating with other departments within the company to resolve issues.

Qualifications:

  • Hotel graduate or postgraduate degree or diploma in hospitality.
  • Minimum 5 years of experience in a hotel, hostel, guest house, etc.
  • Extensive operational knowledge of hotel operations.
  • Outstanding communication, interpersonal, and time-management skills.
  • Flexibility to relocate anywhere in India.
  • High attention to detail.