Technical Network Operations Specialist
3 weeks ago
At Syniverse, we're seeking a highly skilled Technical Network Operations Specialist to join our team. This role is a technical expert in Network Operations, responsible for special projects and working with new business initiatives. The position evaluates existing work procedures within NetOps for deploying initiatives and trains NetOps personnel to support these initiatives in accordance with NetOps policy and procedures.
Key Responsibilities:
- Assist NetOps personnel in monitoring systems, applications, and networks to identify issues of concern.
- Assist Network Operations personnel with technical problems, issues, questions, and concerns, meeting or exceeding customer expectations.
- Support NetOps in technical training and customer services training and documentation activities where a technical level of system knowledge and expertise is required.
- Track and identify potential system deficiencies and failure patterns and coordinate necessary corrective actions with Development resources.
Requirements:
- Management skill set with one year of supervisory experience within a technical environment.
- Experience in a customer support function.
- Strong interpersonal skills.
- Strong written and oral communication skills.
- Strong LINUX/UNIX experience.
- Ability to work in a fast-paced, multitasking technical and administrative environment.
- Experience in a Linux/Windows server environment required.
- Strong professional written and verbal skills.
- Previous experience in 24x7 network monitoring domain a plus.
- Understanding of messaging concepts with hands-on experience a plus.
About Syniverse:
Syniverse is the world's most connected company, working with some of the world's most recognized brands. We believe in leading the world forward and fostering an inclusive, collaborative, and transparent organizational culture.
Why Syniverse?
We offer a competitive total compensation package, flexible/remote work, and a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
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