Technical Network Operations Specialist
22 hours ago
At Syniverse, we're looking for a Technical Network Operations Specialist to join our team. This role is a technical expert in Network Operations and is responsible for special projects as assigned. The position would work with new business initiatives and evaluate existing work procedures within NetOps for deploying initiatives, and training NetOps personnel to support these initiatives in accordance with NetOps policy and procedures.
Key Responsibilities:
- Assist NetOps Personnel in Monitoring Systems, Application and Network to identify issues of concern
- Assist Network Operations personnel with their problems, issues, questions, and concerns, which are of a more technical nature, meeting or exceeding customer expectation.
- Assist NetOps in supporting NetOps technical training and Customer Services training and documentation activities where a more technical level of system knowledge and expertise is required.
- Assist in tracking and identify potential system deficiencies and failure patterns and coordinate necessary corrective actions with Development resources.
Requirements:
- Management skill set with one year of supervisory experience within a technical environment.
- Experience in a customer support function.
- Strong interpersonal skills
- Strong written and oral communication skills
- Strong LINUX/UNIX experience
- Must be able to work in a fast-paced multitasking technical and administrative environment
- Experience in a Linux/Windows in a Server Environment required
- Strong professional written and verbal skills
- Previous experience in 24x7 Network Monitoring domain a plus
- Understanding of messaging concepts with hands on experience being a plus
Why Syniverse?
Syniverse is the world's most connected company. We believe in leading the world forward by developing innovative technology and working with recognized brands. We offer a competitive total compensation, flexible/remote work, and a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse, we believe diversity, equity, and inclusion among our employees is crucial to our success as a global company. We seek to recruit, develop, and retain the most talented people who want to help us connect the world.
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