US Healthcare Patient Coordinator

5 days ago

Pune, Maharashtra, India beBeeHealthcare Full time ₹ 4,00,000 - ₹ 6,00,000

Job Title: Customer Service Representative

Location: Pune (Hybrid)

Job Type: Full-time (Hybrid)

About the Role:

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients through effective communication and problem-solving skills.

Key Responsibilities:

  • Schedule Appointments: Coordinate with clients to schedule appointments based on their availability and preferences.
  • Patient Engagement: Communicate effectively with patients to confirm appointments and provide necessary information regarding upcoming visits.
  • Pending Balance Collection: Follow up with patients regarding outstanding balances, providing assistance in payment processing and resolving any billing inquiries.
  • Data Management: Maintain accurate and up-to-date records of appointments, patient information, and pending balances using basic MS Excel skills.
  • Communication: Build and maintain professional relationships with clients through clear and concise communication via phone and email.

Requirements:

To succeed in this role, you will need to possess:

  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with healthcare professionals and patients.
  • Customer Service Experience: Prior experience in customer service or healthcare support roles preferred, with a focus on delivering exceptional patient experiences.
  • Organizational Skills: Ability to manage multiple tasks efficiently, prioritize workload, and maintain attention to detail in a fast-paced environment.
  • Basic MS Excel Skills: Proficiency in basic spreadsheet functions (e.g., data entry, formatting, sorting) to manage and update appointment and patient balance records.
  • Adaptability: Capacity to adapt to changing priorities and operational needs, with a flexible approach to work schedules and tasks.

Qualifications:

We are looking for candidates who have:

  • Graduation and Equivalent: Must have a recognized degree and equivalent education.
  • Previous Experience: Previous experience in a Tele-calling, customer service, or healthcare support role is preferred.
  • Reliable Internet Connection: Must have a reliable internet connection and access to a quiet workspace for remote work.

Benefits:

  • Competitive Compensation Package: A competitive compensation package based on experience and performance.
  • Opportunities for Career Growth: Opportunities for career growth and professional development in the US healthcare industry.
  • Majority Remote Work: Majority work is done remotely.
  • Medical Insurance: Medical insurance covering Employee + Spouse/Child from Company post-confirmation.

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