Customer Service Representative

3 days ago


India Pentasia Full time
About the Role

We are seeking a highly skilled and multilingual Customer Service Representative to join our fast-growing international iGaming company in Tbilisi, Georgia. As a key member of our customer support team, you will play a vital role in ensuring that our clients receive exceptional service and have a seamless experience with our brand.

The ideal candidate will possess excellent communication skills, both written and verbal, and be fluent in Hindi and English. Prior experience in customer support or call centres is preferred, but not necessary as we provide comprehensive training for all new hires.

In this dynamic and globally connected industry, you will have the opportunity to develop your skills in a supportive team environment while working with a diverse range of clients from around the world.

Key Responsibilities
  • Respond to customer inquiries through phone, email, and live chat in Hindi and English.
  • Provide effective solutions to customer issues and follow up to ensure resolution.
  • Maintain accurate records of interactions in our CRM system.
  • Collaborate with other departments to resolve complex issues.
  • Meet or exceed performance metrics such as response time and customer satisfaction.
Qualifications and Skills
  • Fluency in Hindi and English is required.
  • Prior experience in customer support or call centres is preferred.
  • Excellent communication skills with a professional and empathetic approach.
  • Familiarity with CRM systems and basic computer applications.
  • Strong problem-solving skills and ability to multitask effectively.
  • Team-oriented and capable of working in a fast-paced environment.
Benefits
  • A competitive salary of ₹85,000 - ₹100,000 per month, plus performance-based bonuses.
  • Health insurance and transportation allowance.
  • Accommodation is provided in Tbilisi, Georgia.
  • Visa and relocation assistance provided.
  • Weekly snack/breakfast days.
  • Opportunity to grow in a cutting-edge, fast-paced industry.
  • Supportive and dynamic work environment with room for career development.
Why Choose Us?

Pentasia offers a unique blend of professionalism and fun, making it an ideal place to start or continue your career. With a strong focus on employee growth and development, we provide regular training and opportunities for advancement within the company.



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