Customer Service Representative

2 days ago


India Alight Solutions Full time

About the job

WALK-IN Drive

  • Date : 09th to 12th Nov-24, Friday
  • Time : 4:00 PM – 6:00 PM.
  • Mode : Face to Face Interview /In Person
  • Contact person : Ankita Tiwari
  • Address : Alight Services India Pvt. Ltd,10th Floor, Cyber Greens, Tower D & E, Gurgaon 122002. Near Phase 3 Metro station.

Pls carry an ID proof (Security check) and hard copy of your resume.

Job Description:-

(RESPONSIBILITIES)

• 100% of production time to be spent logged in on calls

• Answer calls with an approach to deliver positive customer satisfaction

• Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision

• Maintain internal & client defined quality on calls

• Understands and contributes positively in meeting client SLA’s & targets

• Adheres to Customer Service Attendance & Accountability policies

• Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently

• Take complete ownership of self-learning & development

• Ensuring proper documentation and follow-ups and follow SOP’s

• Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.

(REQUIREMENTS)

Graduate in listed discipline (BA, BCom, BCA ( No Gaps / Failure throughout Graduation)

• Work Experience of 1- 6 years for International Customer Service “Voice”

• Prior Customer Service experience would be preferred.

• Excellent verbal and written communication skills with least grammatical errors

• Basic computer operating skills required (MS- Office Applications)

• Appropriate Typing speed to be able to efficiently manage documentation during/post interaction.

• Ability to work evening/night shifts • Good analytical skills & attention to detail.

  • Good Communication Skills.
  • Immediate Joiner's Only



  • India Welt Forex Pvt Ltd. Full time

    Company Description We are renowned money exchange dealers in Pune, offering currency exchange services with the best rates. With strong relationships with multiple foreign nations, we ensure cost-effective and reliable currency exchange solutions. Our goal is to provide convenient currency exchange services from the comfort of our clients' place. ...


  • India lakkadhaara Full time

    Company Description Lakkadhaara is a premier woodworking and craftsmanship company dedicated to transforming high-quality wood into timeless, functional, and artistic products. Founded on the principles of creativity, sustainability, and excellence, Lakkadhaara combines traditional craftsmanship with modern techniques to deliver bespoke wooden creations...


  • India Atlas Primary Full time

    **About the Customer Service Representative Position**: The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. Problem-solving also comes naturally to Customer Service Representatives. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem. Your...


  • India Remote Growth Partners Full time

    Join a fast-growing company specializing in strategic business acquisitions. As a Customer Success Representative in the collections team, you will manage overdue payments, engage with customers to resolve payment issues, and ensure a positive customer experience. You'll maintain strong customer relationships, keep a tight handle on CRM tools like...


  • India Remote Growth Partners Full time

    Role ID 0110 - CSR Join a fast-growing company specializing in strategic business acquisitions. As a Customer Success Representative in the collections team, you will manage overdue payments, engage with customers to resolve payment issues, and ensure a positive customer experience. You'll maintain strong customer relationships, keep a tight handle...


  • India Alive Wellness Clinics Full time

    Job Summary: We are seeking a Customer Service Representative that excels in meeting customers' expectations, from answering queries on services. To be successful, you should stay informed about service informations and offers and maintain good relations with customers. Ultimately, a successful candidate should be able to achieve outstanding...


  • India Dental Care And Implants Full time

    Role Description We are seeking a full-time remote Customer Service Representative who is passionate about delivering exceptional service. This role requires an individual with excellent communication skills, strong problem-solving abilities, and the capacity to manage multiple tasks effectively. To be considered for the next round, please send an...


  • India Live Connections Full time

    About Live ConnectionsWe're a global client's trusted partner, offering work-from-home opportunities for freshers seeking an introduction to the BPO industry.Job Overview: We're looking for motivated and passionate individuals to join our team as Customer Service Representatives. As a key member of our team, you'll be responsible for providing exceptional...


  • India Work Store Limited Full time

    Role OverviewWe are seeking an experienced Sales and Customer Service Representative to join our team at Workstore Limited. The ideal candidate will have a proven track record of lead generation, cold calling, and providing excellent customer service.


  • india Lakkadhaara Furniture Full time

    Company Description Lakkadhaara is a premier woodworking and craftsmanship company based in Jaipur. We specialize in transforming high-quality wood into timeless, functional, and artistic products that combine traditional craftsmanship with modern techniques. Our focus on creativity, sustainability, and excellence ensures that our bespoke wooden creations...


  • india NLB Services Full time

    We are seeking a highly skilled and experienced Customer Service Representative to join our team in Noida. As a Customer Service Representative, you will be responsible for handling inbound customer calls from the US, resolving queries, and providing excellent customer service.- Handle inbound customer calls from the US, responding to customer inquiries and...


  • india Dental care and implants Full time

    Role DescriptionWe are seeking a full-time remote Customer Service Representative who is passionate about delivering exceptional service. This role requires an individual with excellent communication skills, strong problem-solving abilities, and the capacity to manage multiple tasks effectively. To be considered for the next round, please send an audio...


  • India Merit Data & Technology Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at Merit Data & Technology. As a key member of our customer support team, you will play a crucial role in providing exceptional service to our clients via phone, email, and chat.Responsibilities:Validate client information and achieve high-quality metricsCommunicate...


  • India RajendraPrasad Mody & Co. Full time

    We are seeking a detail-oriented Customer Service Representative at RajendraPrasad Mody & Co. in Wadala, Mumbai to provide exceptional support to our clients and team members.As a key member of our front office team, you will be responsible for generating periodic invoices, managing the front desk for visitors, phone calls, email organization, and occasional...


  • india lakkadhaara Full time

    Company DescriptionLakkadhaara is a premier woodworking and craftsmanship company dedicated to transforming high-quality wood into timeless, functional, and artistic products. Founded on the principles of creativity, sustainability, and excellence, Lakkadhaara combines traditional craftsmanship with modern techniques to deliver bespoke wooden creations that...


  • india MatchAwards Full time

    Job Summary We’re looking for social media customer service Specialists who can deliver an outstanding experience to subscribers of our AI driven social media platform that focuses on economic development of underprivileged areas, both in the United States and globally. Using a custom built, proprietary CRM, you will provide our subscribers and platform...


  • India Coforge Full time

    We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, using a helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. Objectives of this role Manage a large volume of inbound and...


  • india Lakkadhaara Furniture Full time

    Company Description Lakkadhaara is a premier woodworking and craftsmanship company based in Jaipur. We specialize in transforming high-quality wood into timeless, functional, and artistic products that combine traditional craftsmanship with modern techniques. Our focus on creativity, sustainability, and excellence ensures that our bespoke wooden creations...


  • india Lakkadhaara Furniture Full time

    Company Description Lakkadhaara is a premier woodworking and craftsmanship company based in Jaipur. We specialize in transforming high-quality wood into timeless, functional, and artistic products that combine traditional craftsmanship with modern techniques. Our focus on creativity, sustainability, and excellence ensures that our bespoke wooden creations...


  • India MatchAwards Full time

    Key ResponsibilitiesGuide new users in creating optimized accounts to increase awards for contracts, grants, and loans.Engage directly with users on our social media platform, providing prompt assistance for inquiries and concerns.Manage customer support interactions via our internal ticketing system, live chat, conferencing, and phone.Utilize in-house tools...