Effective Manager for Complex Initiatives

Job Description

The Manager, Program Management - GBS Integrated Planning & Resourcing Support role is responsible for supporting cross-functional alignment across multiple initiatives by maintaining the integrated workplan, facilitating planning workshops, and assisting with resource forecasting.

This role will also summarize strategic insights from integrated plan & resourcing, create executive-level communications, and support project management tooling within the GBS landscape.

Responsibilities:

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• Collect and implement updates to the integrated workplan to reflect all program activities, milestones, and dependencies across multiple initiatives and workstreams.\
• Assist in standardizing resource forecasting and capacity planning across multiple initiatives and workstreams.\
• Summarize strategic insights from integrated plans to optimize timelines and resourcing across the program in executive-level communications.\
• Ensure smooth user experience of project management tooling and assist with configuration updates and continuous learning.\
• Facilitate preparation and execution of integrated planning workshops, including material creation, meeting management, and follow-up.\
• Support other ad-hoc enterprise activities such as corporate planning and segment updates.\
• Build and maintain strong working relationships with project managers to promote alignment and consistent delivery.\
• Support collaboration and synthesization between Integrated PMO, initiative project teams, Transformation Management Office, and horizontal capabilities.\
• Support Leads and PMs in understanding Integrated PMO ways of working, standards, and onboarding materials.\
• Manage and update integrated workplans across multiple initiatives.\
• Facilitate planning workshops and / or events, including agenda creation and follow-up coordination.\
• Design and maintain process documentation.\
• Develop strategic insights from integrated plans to optimize timelines and resourcing across the program.\
• Communicate effectively with stakeholders and senior leadership.\
• Collaborate with cross-functional teams to achieve program objectives.\
• Identify and mitigate risks to program delivery through established governance channels.\
• Develop and implement effective project management tools and processes.\
• Provide guidance and support to junior team members.\
• Stay up-to-date with industry trends and best practices.\
• Contribute to the development of a high-performing team culture.\
• Participate in regular check-ins and progress reviews.\
• Offer feedback and suggestions for improvement.\
• Attend training and development sessions as needed.\
• Represent the organization at industry events and conferences.\
• Engage with the broader business community to build relationships and opportunities.\
• Support organizational goals and objectives.\
• Adhere to company policies and procedures.\
• Maintain confidentiality and discretion when handling sensitive information.\
• Embody the organization's values and mission.\
• Lead by example and demonstrate a positive attitude.\
• Promote a culture of inclusivity, diversity, and respect.\
• Ensure compliance with relevant laws, regulations, and standards.\
• Monitor and report on key performance indicators (KPIs).\
• Develop and implement strategies to improve KPIs.\
• Align program objectives with organizational goals.\
• Develop and manage budgets.\
• Establish and maintain effective communication channels.\
• Coordinate logistics and travel arrangements.\
• Manage conflicts and issues that may arise.\
• Ensure timely completion of tasks and projects.\
• Develop and implement contingency plans.\
• Make decisions that align with organizational objectives.\
• Identify and capitalize on opportunities for growth and improvement.\
• Advise senior leaders on program-related matters.\
• Develop and present reports to stakeholders.\
• Represent the organization in various forums and meetings.\
• Meet regulatory requirements and industry standards.\
• Develop and implement quality control measures.\
• Ensure data integrity and security.\
• Maintain accurate records and documentation.\
• Develop and implement policies and procedures.\
• Provide coaching and mentoring to team members.\
• Recognize and reward employee achievements.\
• Plan and execute employee engagement initiatives.\
• Develop and implement succession plans.\
• Provide input on talent acquisition strategies.\
• Develop and implement onboarding programs.\
• Develop and implement training programs.\
• Develop and implement performance management systems.\
• Develop and implement employee recognition and rewards programs.\
• Develop and implement employee engagement surveys.\
• Develop and implement action plans based on survey results.\
• Present survey results to senior leaders.\
• Provide recommendations for improving employee engagement.\
• Develop and implement diversity and inclusion initiatives.\
• Provide coaching and mentoring to team members on diversity and inclusion.\
• Develop and implement unconscious bias training.\
• Develop and implement inclusive hiring practices.\
• Develop and implement inclusive promotion practices.\
• Develop and implement inclusive career development opportunities.\
• Develop and implement inclusive leadership development opportunities.\
• Develop and implement inclusive employee recognition and rewards programs.\
• Develop and implement inclusive employee engagement initiatives.\
• Develop and implement inclusive workplace policies and procedures.\
• Develop and implement inclusive employee onboarding programs.\
• Develop and implement inclusive employee training programs.\
• Develop and implement inclusive performance management systems.\
• Develop and implement inclusive employee recognition and rewards programs.\
• Develop and implement inclusive employee engagement surveys.\
• Develop and implement action plans based on survey results.\
• Present survey results to senior leaders.\
• Provide recommendations for improving employee engagement.\
• Develop and implement employee retention strategies.\
• Develop and implement exit interview processes.\
• Develop and implement post-employment protocols.\
• Develop and implement employee benefits programs.\
• Develop and implement employee wellness programs.\
• Develop and implement employee health and safety protocols.\
• Develop and implement employee emergency response plans.\
• Develop and implement employee incident reporting procedures.\
• Develop and implement employee investigation procedures.\
• Develop and implement employee disciplinary actions.\
• Develop and implement employee termination procedures.\
• Develop and implement post-termination protocols.\
• Develop and implement employee recall procedures.\
• Develop and implement employee redeployment procedures.\
• Develop and implement employee retirement procedures.\
• Develop and implement employee leave of absence procedures.\
• Develop and implement employee workers' compensation claims procedures.\
• Develop and implement employee union negotiations procedures.\
• Develop and implement employee collective bargaining agreements.\
• Develop and implement employee grievance procedures.\
• Develop and implement employee complaint resolution procedures.\
• Develop and implement employee whistle-blower protection policies.\
• Develop and implement employee anti-retaliation policies.\
• Develop and implement employee conflict of interest policies.\
• Develop and implement employee code of conduct policies.\
• Develop and implement employee social media usage policies.\
• Develop and implement employee email usage policies.\
• Develop and implement employee cell phone usage policies.\
• Develop and implement employee laptop usage policies.\
• Develop and implement employee tablet usage policies.\
• Develop and implement employee personal device usage policies.\
• Develop and implement employee internet usage policies.\
• Develop and implement employee software usage policies.\
• Develop and implement employee data usage policies.\
• Develop and implement employee system usage policies.\
• Develop and implement employee network usage policies.\
• Develop and implement employee hardware usage policies.\
• Develop and implement employee services usage policies.\
• Develop and implement employee accounts usage policies.\
• Develop and implement employee security protocols.\
• Develop and implement employee access controls.\
• Develop and implement employee authentication protocols.\
• Develop and implement employee authorization policies.\
• Develop and implement employee audit trails.\
• Develop and implement employee monitoring policies.\
• Develop and implement employee logging policies.\
• Develop and implement employee tracking policies.\
• Develop and implement employee reporting policies.\
• Develop and implement employee analytics policies.\
• Develop and implement employee data mining policies.\
• Develop and implement employee big data policies.\
• Develop and implement employee database management policies.\
• Develop and implement employee database security policies.\
• Develop and implement employee backup and recovery policies.\
• Develop and implement employee disaster recovery policies.\
• Develop and implement employee business continuity plans.\
• Develop and implement employee incident response plans.\
• Develop and implement employee crisis management plans.\
• Develop and implement employee emergency preparedness plans.\
• Develop and implement employee evacuation procedures.\
• Develop and implement employee shelter-in-place procedures.\
• Develop and implement employee lockdown procedures.\
• Develop and implement employee muster point procedures.\
• Develop and implement employee roll call procedures.\
• Develop and implement employee headcount procedures.\
• Develop and implement employee casualty procedures.\
• Develop and implement employee fatality procedures.\
• Develop and implement employee injury procedures.\
• Develop and implement employee illness procedures.\
• Develop and implement employee disease outbreak procedures.\
• Develop and implement employee pandemic response procedures.\
• Develop and implement employee flu season procedures.\
• Develop and implement employee seasonal virus procedures.\
• Develop and implement employee cold and flu procedures.\
• Develop and implement employee common cold procedures.\
• Develop and implement employee rhinovirus procedures.\
• Develop and implement employee enterovirus procedures.\
• Develop and implement employee rotavirus procedures.\
• Develop and implement employee norovirus procedures.\
• Develop and implement employee norwalk virus procedures.\
• Develop and implement employee adenovirus procedures.\
• Develop and implement employee influenza procedures.\
• Develop and implement employee coronavirus procedures.\
• Develop and implement employee COVID-19 procedures.\
• Develop and implement employee SARS-CoV-2 procedures.\
• Develop and implement employee MERS-CoV procedures.\
• Develop and implement employee Middle East respiratory syndrome-corona...],