Executive Director of Operations

2 weeks ago

Mumbai, Maharashtra, India beBeeTransformation Full time ₹ 2,40,00,000 - ₹ 2,80,00,000

As a seasoned executive, you will take charge of large-scale insurance operations. This role requires deep expertise in Insurance and/or BFSI, with a proven track record of operational leadership, client engagement, and transformation delivery.

Key Responsibilities
  • Lead high-performing teams across multiple accounts, managing 2000-3000+ FTEs.
  • Develop and implement operational strategies to ensure performance excellence, compliance, and client satisfaction.
  • Own business outcomes and deliver on growth, profitability, and efficiency metrics.
  • Build and maintain strong CXO-level client relationships in the North American market.
  • Drive digital and tech-enabled transformation initiatives.
  • Oversee global transitions and implement governance models aligned with business objectives.
  • Inspire, coach, and grow large teams; promote a culture of accountability and innovation.
Candidate Profile
  • Experience: 15+ years in Insurance (P&C preferred), BFSI, or related domains, with senior leadership experience.
  • Global Exposure: Experience working with US/NA clients; understanding of regulatory and market dynamics.
  • Leadership: Proven ability to manage high-scale delivery organizations (1500+ FTEs).
  • Transformation: Hands-on with automation, tech-led transformation, and process reengineering.
  • Financial Acumen: Strong business outcome management and budget oversight experience.
  • Stakeholder Management: Strong executive presence and experience managing multiple client and internal stakeholders.
  • Operational Excellence: Knowledge of compliance, quality, and governance best practices.

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