Business Development and Customer Experience Associate

7 days ago

Ghaziabad, Uttar Pradesh, India beBeeCommunication Full time ₹ 9,00,000 - ₹ 15,00,000

Job Summary

We are seeking a highly skilled Sales and Support Professional to join our team. As a key member, you will be responsible for delivering exceptional customer experiences through prompt and effective responses to inquiries, managing and running crowdfunding campaigns, and performing sales and support tasks as directed.

Key Responsibilities:

  • Provide timely and accurate resolutions to customer support tickets and wholesale customer inquiries
  • Develop and execute successful crowdfunding strategies to drive business growth
  • Perform sales and support tasks as assigned, ensuring seamless communication and follow-through with customers

Requirements and Qualifications:

  • Proficiency in QuickBooks Online and Google Suite
  • Experience with Teamwork.com, Adobe Acrobat Sign, Adobe Creative Cloud, Inventory management tools (SKU Vault), and Shipstation
  • Bachelor's degree in Business, Communications, or a related field
  • Minimum 5+ years of experience in sales or customer support roles
  • Excellent written and verbal communication skills in English
  • Proven ability to manage deadlines and prioritize tasks effectively
  • Experience with multi-channel customer-facing communication

Desirable Skills:

  • Leadership and Team Management
  • Time Management and Organization

Why This Role Matters:

This role is crucial in driving business growth, delivering exceptional customer experiences, and fostering a positive company culture. As a Sales and Support Professional, you will have the opportunity to make a significant impact on our team's success.

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