AI and SaaS Security Support Specialist
1 day ago
We are seeking a skilled professional to fill the role of Technical Support Specialist. As a senior escalation point for AI Access Security and SaaS Security, you will be responsible for guiding customers through the complexities of GenAI app adoption and ensuring the safe and effective use of these technologies.
Key Responsibilities:
- Provide advanced technical support to customers and partners in AI Access Security and SaaS Security
- Troubleshoot and resolve complex issues related to GenAI app adoption and SaaS application security
- Offer best practices and configurations to optimize security solutions for customers
- Manage and resolve support cases efficiently, ensuring timely follow-up and resolution
- Conduct fault isolation and root cause analysis for technical issues, providing clear documentation and updates
- Author and publish Technical Support Bulletins and other knowledge base documentation
- Collaborate with cross-functional teams to drive product improvements and customer success
- Travel to customer sites as needed to expedite resolution of critical situations
- Provide on-call support as required to address urgent customer needs
Required Skills and Qualifications:
- Proven experience in providing advanced technical support to customers and partners
- Strong understanding of AI Access Security and SaaS Security concepts and technologies
- Excellent analytical and problem-solving skills, with ability to troubleshoot and resolve complex issues
- Effective communication and interpersonal skills, with ability to work collaboratively with cross-functional teams
- Ability to travel as needed to customer sites
Benefits:
- Opportunity to work with cutting-edge AI and SaaS technologies
- Collaborative and dynamic work environment
- Chance to develop and advance your technical skills and expertise
About this Role:
- This is a full-time position, requiring regular working hours
- The ideal candidate will have a strong passion for technology and customer support
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