Client Experience Specialist

7 hours ago

Hyderabad, Telangana, India beBeeCustomerExperience Full time ₹ 2,50,000 - ₹ 3,50,000

We are seeking a highly skilled and motivated Client Experience Specialist to join our team. This is an exciting opportunity for someone who loves interacting with people, solving problems, and creating meaningful client experiences while meeting performance targets.

The ideal candidate will be the first point of contact for potential and existing clients—ensuring their journey from inquiry to enrolment is smooth, informed, and positively memorable. You will engage with inbound leads via phone calls, messages, emails, and social media DMs with prompt and accurate responses.

About this Role:
  • Provide clear and concise information about our health transformation programs to new leads and existing clients.
  • Guide clients through the enrolment and re-enrolment process while coordinating with the internal coaching team for smooth onboarding.
  • Maintain, manage, and update client data using our CRM tools and systems.
  • Solve problems and escalate concerns when needed, ensuring timely resolution.
Key Skills & Traits:
  • Strong communication skills (written and verbal) with a consultative and empathetic tone.
  • Ability to multitask and stay composed in a fast-paced, high-interaction environment.
  • Good organisational and time-management skills.
  • Customer-first mindset with a problem-solving attitude.
Benefits:
  • Be part of India's fastest-growing fitness & transformation ecosystem.
  • Work in a collaborative and high-growth environment.
  • Contribute to changing lives—one transformation at a time.
Requirements:
  • Graduate in any discipline (Bachelor's degree required).
  • Prior experience in customer service, inside sales, or relationship management is a plus.
  • Proficiency in English and basic computer skills (MS Office, CRM software).

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