Senior Customer Support Specialist
3 days ago
We are looking for a highly skilled and dedicated individual to be the voice of our brand for our customers.
Key Responsibilities:- Analyze customer queries and provide timely and accurate resolutions.
- Manage end-to-end customer support across various communication channels.
- Handle returns and exchanges with empathy and efficiency.
- Collect customer insights and feedback to improve products and overall brand experience.
- Maintain accurate records of interactions and follow up with customers until resolution.
- Collaborate with operations and marketing teams for smooth order fulfillment and customer journey.
- Identify patterns in customer queries and suggest improvements.
- 1–2 years of customer support experience (D2C/e-commerce preferred).
- Excellent communication skills in English and Hindi (written and verbal).
- Strong problem-solving skills and ability to handle tough situations calmly.
- A high-energy, empathetic individual with a customer-first attitude.
- Comfortable with CRM tools and various communication channels.
- Willingness to work on-site at our office.
We are a fast-growing silver jewelry brand that redefines how modern India wears and gifts jewelry. With Italian-inspired designs, certified 92.5 sterling silver, and premium craftsmanship, we've built a loyal customer base that values both quality and experience.
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