Professional Debt Recovery Specialist

2 days ago

Patna, Bihar, India beBeeDebtCollection Full time
Job Summary

We are seeking a highly skilled Debt Collector to join our team. As a Debt Collector, you will be responsible for recovering outstanding debts from customers in a professional and courteous manner.

Key Responsibilities
  • Debt Recovery & Follow-up: Initiate contact with customers via phone calls, emails, SMS, and sometimes field visits (depending on policy and stage of delinquency) to follow up on overdue retail loan/credit card payments.
  • Educate customers on their outstanding dues, applicable charges, and repayment options.
  • Negotiate payment arrangements and plans that are mutually agreeable and compliant with company policy.
  • Track and manage a portfolio of delinquent accounts, ensuring timely follow-up and escalation as per defined processes.
  • Work towards achieving individual and team collection targets for assigned products/segments.
Customer Interaction & Conflict Resolution
  • Handle customer queries and complaints regarding their outstanding dues with empathy and professionalism.
  • De-escalate situations involving angry or distressed customers, guiding them towards a resolution.
  • Provide clear and accurate information to customers regarding their accounts and available payment channels.
Documentation & Reporting
  • Maintain accurate and detailed records of all collection activities, communications with customers, payment promises, and outcomes in the designated system (e.g., CRM, collection software).
  • Prepare and submit regular reports on collection performance, overdue accounts, and recovery status to the Team Leader/Manager.
Compliance & Risk Management
  • Strictly adhere to all internal collection policies, procedures, and ethical guidelines.
  • Ensure compliance with all relevant regulatory guidelines issued by the Reserve Bank of India (RBI) and other financial authorities regarding debt collection practices.
  • Identify and report potential fraudulent activities or disputes to the appropriate internal departments.
Coordination & Collaboration
  • Collaborate with other internal teams such as Sales, Operations, Credit, and Legal to resolve customer issues and streamline collection processes.
  • Participate in team meetings, training sessions, and performance reviews.
Requirements

To succeed as a Debt Collector, you should have the following skills and qualifications:

  • A strong understanding of debt collection principles and practices.
  • Excellent communication and negotiation skills.
  • Ability to work under pressure and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Familiarity with CRM software and collection systems.
Benefits

We offer a competitive salary and benefits package, including:

  • Opportunities for career growth and development.
  • A supportive and collaborative team environment.
  • Recognition and rewards for outstanding performance.
Others

Please note that this is a challenging role that requires dedication and hard work. If you are motivated and passionate about debt collection, we encourage you to apply.

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