3 Days Left Field Debt Manager

1 day ago

Patna, Bihar, India Navi Full time
About the Team

The Debt Management team is responsible for ensuring timely and efficient recovery of outstanding dues from customers. Their role involves designing, implementing, and optimizing collection strategies across various channels to minimize delinquencies and improve cash flow. The team focuses on balancing customer experience with recovery effectiveness by using data-driven insights, segmentation, and targeted action plans.

About the Role

We are seeking a proactive and experienced leader to join our Field Debt Management team as a Field Debt Manager. In this role, you will oversee and guide the team of Field Debt Management Executives responsible for recovering overdue payments from customers in our personal loans portfolio. You will ensure the team meets collection targets by monitoring field activities, providing coaching, and enforcing compliance with company policies and regulatory requirements. Your leadership will be essential in driving performance, improving recovery rates, and maintaining high standards of professionalism.

What We Expect From You

● Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses

● Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets

● Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers

● Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.)

● Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same

● Ensure agents regularly attend all meetings, AHMs, and training sessions as required

● Highlight accounts requiring legal action and following process on the same

● Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis

● Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent

● Ensure that you and the team are up to date on all relevant circulars and all products/services offered.

Must Haves

● Strong communication and influencing skills.

● Should have a geographical understanding of the specified area.

● 2 - 5 years of people management experience in sales, operations, customer experience or collections role.

● Should have a working knowledge of MS Excel and Google Sheets

● Should have high professional ethics and integrity

● Qualification: Any Graduate

  • Field Debt Recovery Specialist

    23 hours ago

    Patna, Bihar, India beBeeDebtRecovery Full time ₹ 9,00,000 - ₹ 12,00,000

    ">Field Debt Recovery Specialist">We are seeking an experienced leader to oversee our Field Debt Management team, guiding them in recovering overdue payments from customers.The ideal candidate will have strong communication skills, a geographical understanding of the area and at least 2-5 years of people management experience in sales or customer...

  • Professional Debt Recovery Specialist

    1 day ago

    Patna, Bihar, India beBeeDebtCollection Full time

    Job SummaryWe are seeking a highly skilled Debt Collector to join our team. As a Debt Collector, you will be responsible for recovering outstanding debts from customers in a professional and courteous manner.Key ResponsibilitiesDebt Recovery & Follow-up: Initiate contact with customers via phone calls, emails, SMS, and sometimes field visits (depending on...

  • Debt Recovery Specialist

    1 day ago

    Patna, Bihar, India beBeeDebtRecovery Full time ₹ 9,00,000 - ₹ 12,00,000

    About UsWe are seeking a Debt Recovery Specialist to join our team. In this role, you will oversee and guide a team responsible for recovering overdue payments from customers.The successful candidate will have strong leadership skills, with the ability to motivate and coach their team to meet collection targets. They will also be responsible for monitoring...

  • 3 Days Left Assistant Manager

    2 weeks ago

    Patna, Bihar, India kec international Full time

    About RPG Enterprises Mumbai head-quartered RPG Enterprises is one of India s largest industrial conglomerates With over 15 companies in its fold the group has a strong presence across core business sectors such as Infrastructure Tyres IT Healthcare Energy and Plantation to name a few Established in 1979 RPG Enterprises is one of India s fastest...

  • Associate Field Manager

    2 days ago

    Patna, Bihar, India MSD Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job DescriptionROLE SUMMARYResponsible for sales development in business for the defined area. Managing distributor/ Stockist and providing feedback to superior on the development in the areas of business interest. Complete responsibility in terms of inventory management at distributor/ Stockist with payments, formulating strategies for sales and marketing;...

  • Associate Field Manager

    2 weeks ago

    Patna, Bihar, India MSD Full time US$ 5,00,000 - US$ 10,00,000 per year

    Job DescriptionResponsible for sales development in business for the defined area. Managing distributor/ Stockist and providing feedback to superior on the development in the areas of business interest. Complete responsibility in terms of inventory management at distributor/ Stockist with payments, formulating strategies for sales and marketing; explore the...

  • Associate Field Manager

    3 days ago

    Patna, Bihar, India MSD Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job DescriptionResponsible for sales development in business for the defined area. Managing distributor/ Stockist and providing feedback to superior on the development in the areas of business interest. Complete responsibility in terms of inventory management at distributor/ Stockist with payments, formulating strategies for sales and marketing; explore the...

  • Farmer Field School Manager

    4 weeks ago

    Patna, Bihar, India Heifer International Full time

    BACKGROUND Passing Gifts Private Limited PGPL is a wholly owned subsidiary of Heifer International USA and it provides services in educating consulting training advising and providing professional and technical services to individuals associations and entities in India and abroad particularly those who support or are working in the areas of social...

  • Field Services Engineer

    4 weeks ago

    Patna, Bihar, India Redington Limited Full time

    Company DescriptionRedington aims to reduce 'Technology Friction' by focusing on three main pillars - Innovation, Technology, and Partnership. We prioritize shaping the future with cutting-edge solutions and strong collaborations. Our commitment is to deliver excellence and efficiency, ensuring our clients embrace the full potential of technology...

  • Field Executive

    1 day ago

    Patna, Bihar, India Otis Elevator Co. Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Date Posted: Country: IndiaLocation: 101 Mahil's Prem Kunj, 1st Floor, Sahdeo Mahato Marg, Santusti Path, Boring Road, Sri Krishna Puri, Patna , Bihar, IndiaJob TitleField Executive- ServiceRole OverviewWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?Otis is growing...