Technical Support Representative

1 week ago

Davangere, Karnataka, India beBeeService Full time US$ 40,000 - US$ 80,000

Position: IT Service Support Specialist

Location: United Arab Emirates - Abu Dhabi

Description:

We are seeking a proactive and detail-oriented IT Service Support Specialist to be the first point of contact for IT support requests.

The role involves handling incoming incidents and service requests via phone, email, or ticketing tools, providing basic troubleshooting, and ensuring timely escalation when required.

Main Responsibilities:

  • Serve as the initial point of contact for all IT-related user issues and requests.
    • Record, categorize, and prioritize incidents in the ITSM/ticketing system.
      • Provide basic Level 1 troubleshooting for hardware, software, printers, email, network connectivity, and end-user applications.
        • Reset passwords, unlock accounts, and assist with access-related issues.
          • Escalate unresolved issues to L2/L3 teams with detailed logs and user inputs.
            • Maintain communication with users to provide status updates and follow-ups.
              • Ensure all tickets are logged, updated, and closed in a timely manner according to SLA.

Key Requirements:

  • 1-3 years of experience in IT Service Desk or desktop support roles.
  • Basic knowledge of Windows OS, MS Office Suite, and Active Directory.
  • Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).
  • Good understanding of ITIL processes and incident lifecycle.

Preferred Qualifications:

  • Diploma or Bachelor's Degree in IT, Computer Science, or related field.
  • ITIL Foundation certification is a plus.
  • A+ / MCSA / HDI certification is advantageous.

Benefits:

  • This role offers a unique opportunity to work with a leading organization and gain valuable experience in IT service support.
  • Opportunity to develop skills and knowledge in ITIL processes and incident management.
  • Chance to work with a dynamic team and contribute to the delivery of excellent customer service.

Others:

Please submit your application, including your current CV and relevant qualifications, to us for review.

Total experience:

Current Salary:

Expected Salary:

Notice Period:

Current Location:

We look forward to hearing from you

Crystal Solutions Leading Recruitment Service Provider Soumya Seenik Team Lead-Talent Acquisition Specialist Website : www.crysol.com has been removed.

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