Business Support Specialist

3 days ago


Davangere, Karnataka, India beBeeSupport Full time ₹ 20,00,000 - ₹ 25,00,000
Customer Support Representative

We are seeking a skilled and empathetic Customer Support Representative to join our team. This role will be responsible for delivering exceptional support to our partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience.

About the Role

This is an exciting opportunity for a customer-centric individual to make a real impact in our organization. As a Customer Support Representative, you will be the first point of contact for our partners, providing timely, accurate, and empathetic support via email, live chat, or ticketing systems.

Key Responsibilities:
  • Respond to partner queries in a prompt and professional manner.
  • Maintain strong First Response Time (FRT) and meet chat acceptance SLAs.
Requirements:
  • Strong understanding of APIs, Webhooks, and third-party integration workflows.
  • Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.
  • Excellent verbal and written communication skills.
Benefits:
  • Opportunity to work with a dynamic team and contribute to the growth of our organization.
  • Potential for career advancement and professional development.
What We Offer:
  • A supportive and collaborative work environment.
  • A competitive salary and benefits package.


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