Technical Solutions Expert

2 days ago


Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 25,40,000
Job Description

The ideal candidate will possess strong technical expertise in omnichannel platforms, conversation AI solutions, and agentic AI solutions.

Responsibilities include engaging with prospective clients to understand their technical requirements and business challenges, conducting needs assessments and providing tailored technical solutions, and delivering compelling product demonstrations that showcase the features and benefits of our solutions.

  • Assessing customer journeys and analyzing journey breakpoints to improve self-serve connections.
  • Implementing agent assist tools, AI-driven knowledge management, and quality/training digitization.
  • Leveraging speech/text analytics and cross-channel insights to enhance interaction quality and operational performance.

Additionally, the candidate will work closely with the sales team to understand customer goals and contribute to the development of winning sales strategies, prepare technical proposals and RFP responses, and conduct technical presentations both in-person and virtually.

The role requires a strong understanding of relevant technologies, excellent presentation and communication skills, and the ability to work collaboratively in a team environment and interface effectively with internal teams.



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