Senior Quality Assurance Specialist
6 days ago
We are seeking a highly skilled Senior Quality Assurance Administrator to join our team at Wells Fargo Bank.
Key Responsibilities- Provide expert guidance and support to quality assurance staff on regulations, compliance, procedures, and policies.
- Escalate critical maintenance errors and ensure timely resolution, reviewing programs, processes, and documentation to ensure compliance with internal company requirements and government regulations.
- Conduct regular reviews of systems to ensure adherence to company standards, identify exceptions, and escalate issues as necessary.
- Collaborate with the team to design and develop product-specific databases.
- Review and score work to ensure accuracy and quality.
- Facilitate calibration sessions to ensure consistency of quality scores delivered to clients.
- Monitor quality assurance programs and processes to identify gaps and risk assessment.
- Design and deliver training sessions as needed.
- Provide coaching and performance feedback to staff.
- Make final scoring decisions on disputes that impact quality results.
- 4+ years of quality assurance experience or equivalent demonstrated through work experience, training, military experience, or education.
At Wells Fargo, we value diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates and are committed to creating a workplace that is free from discrimination and harassment.
We are an equal opportunity employer and comply with all applicable laws and regulations regarding employment and hiring practices.
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