Quality Assurance Specialist

4 days ago


Chennai, Tamil Nadu, India Guidehouse Full time

Job Summary:

Guidehouse is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for assessing the quality of cases worked by analysts and ensuring they are in accordance with guidelines, policies, and procedures.

Key Responsibilities:

  • Perform quality checks of cases reviewed by analysts.
  • Provide constructive feedback to analysts based on quality scores.
  • Counsel and train analysts to improve quality of cases worked.
  • Maintain log of feedbacks, quality scores, and process updates.
  • Prepare and analyze quality reports and share findings with management.

Requirements:

  • Strong interpersonal skills.
  • Ability to develop strong and productive work relationships.
  • Excellent organizational and time management skills.
  • Excellent research skills, including experience with financial intelligence software.
  • Advanced proficiency in Microsoft Word, Excel, Access, PowerPoint, and Outlook.
  • Strong written, analytical, and communication skills.

What We Offer:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package.



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