Senior Quality Assurance Specialist

4 weeks ago


Chennai, Tamil Nadu, India HCLTech Full time

Job Title: Senior Quality Assurance Specialist

Job Summary: We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at HCLTech. As a Senior Quality Assurance Specialist, you will be responsible for ensuring the quality of our services delivered to our clients.

Key Responsibilities:

  • Develop and deploy a Quality Approach mechanism for the services delivered.
  • Responsible for monitoring and maintaining quality and compliance targets of Service.
  • Deploy Tracking, reporting and feedback mechanisms on place from a QA standpoint.
  • Structured Problem solving, through the application of the lean Six sigma tools.
  • Should be able to develop Root Cause Analysis for any incidents that may be reported along with corrective actions.
  • Analyzing the pain points through the historical data to arrive at top contributors of errors
  • Should be able to develop action plans based on analysis of QA scores and drive them where required.
  • Ensure the adherence of the QMS through process & ISO audits.
  • Prepare and Maintain the QMS documentation
  • Innovator & Out-of-Box thinker who is willing to go an extra mile
  • Sound presentation and communication skills

Requirements:

  • Excellent attitude and demonstrate the willingness to learn.
  • Excellent Analytical and Interpretation Skills
  • Excellent Communication skills, both in terms to interpret & converse
  • Decision making
  • Email Etiquettes
  • Reporting Skills
  • Leadership Skills

Perks and Benefits:

  • MNC
  • Cab facility (two way) (Upto 20 Kms Only)
  • Salary : great in the industry
  • Excellent working environment
  • Free Cab for female employees
  • International Trainers
  • World class exposure

Why HCLTech:

We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees.

Our company is extremely diverse with 165 nationalities represented.

We offer the opportunity to work with colleagues across the globe.

We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.

We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.



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