Senior Quality Assurance Specialist
4 weeks ago
Job Title: Senior Quality Assurance Specialist
Job Summary: We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at HCLTech. As a Senior Quality Assurance Specialist, you will be responsible for ensuring the quality of our services delivered to our clients.
Key Responsibilities:
- Develop and deploy a Quality Approach mechanism for the services delivered.
- Responsible for monitoring and maintaining quality and compliance targets of Service.
- Deploy Tracking, reporting and feedback mechanisms on place from a QA standpoint.
- Structured Problem solving, through the application of the lean Six sigma tools.
- Should be able to develop Root Cause Analysis for any incidents that may be reported along with corrective actions.
- Analyzing the pain points through the historical data to arrive at top contributors of errors
- Should be able to develop action plans based on analysis of QA scores and drive them where required.
- Ensure the adherence of the QMS through process & ISO audits.
- Prepare and Maintain the QMS documentation
- Innovator & Out-of-Box thinker who is willing to go an extra mile
- Sound presentation and communication skills
Requirements:
- Excellent attitude and demonstrate the willingness to learn.
- Excellent Analytical and Interpretation Skills
- Excellent Communication skills, both in terms to interpret & converse
- Decision making
- Email Etiquettes
- Reporting Skills
- Leadership Skills
Perks and Benefits:
- MNC
- Cab facility (two way) (Upto 20 Kms Only)
- Salary : great in the industry
- Excellent working environment
- Free Cab for female employees
- International Trainers
- World class exposure
Why HCLTech:
We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees.
Our company is extremely diverse with 165 nationalities represented.
We offer the opportunity to work with colleagues across the globe.
We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.
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