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Client Service Director

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Rajahmundry, Andhra Pradesh, India beBeeClientRelationship Full time ₹ 40,00,000 - ₹ 80,00,000

Job Title: Client Relationship Manager

We are seeking a highly skilled and experienced professional to join our team as a Client Relationship Manager. In this role, you will be responsible for building and maintaining strong relationships with existing clients, understanding their needs, and offering tailored solutions that meet their requirements.

This is an excellent opportunity for someone who thrives in a fast-paced environment and has a proven track record of delivering exceptional customer service. Your primary goal will be to ensure our clients receive the highest level of satisfaction while ensuring they have access to the right products and services that meet their needs.

Key Responsibilities:
  • Client Relationship Building: Develop and maintain strong relationships with existing clients through regular communication and follow-up.
  • Needs Assessment: Understand the needs and requirements of our clients, and offer them tailored solutions that meet their needs.
  • Cross-Sell/Up-Sell Opportunities: Identify opportunities to increase revenue by offering complementary products and services.
  • Customer Data Management: Maintain accurate client data and activity records using our CRM system.
  • Customer Queries/Complaints: Manage client queries and complaints promptly and effectively, ensuring client satisfaction.
  • Proactive Communication: Proactively contact clients to inform them about new products and services, promotions, and other relevant updates.
  • Team Collaboration: Collaborate with internal teams, including Sales, Marketing, and Customer Support, to ensure a seamless client experience.
Requirements:
  • Bachelor's Degree: Bachelor's degree in Business Administration, Marketing, or a related field.
  • Customer-Facing Experience: Proven experience in a customer-facing role, with a track record of achieving client satisfaction and delivering exceptional customer service.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Organizational Skills: Strong organizational skills, with the ability to manage multiple tasks and priorities.
  • CMS Proficiency: Proficiency in using CRM software and other sales tools.
  • Industry Knowledge: Knowledge of the latest industry trends and best practices in client relationship management.
  • Independent/Team Player: Ability to work independently as well as collaboratively with internal teams.

A positive and proactive attitude, with a strong work ethic and a desire to learn and grow are essential for this role.