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Travel Operations Specialist

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Job Overview:

We are seeking a skilled Travel Operations Specialist to join our team. As a key member, you will be responsible for crafting and managing personalized travel itineraries that meet the unique needs and preferences of our discerning customers.

  • Main Responsibilities:
  • Create bespoke travel packages incorporating hotels, flights, activities, and local experiences based on customer input and budget.
  • Ensure seamless travel experiences through efficient hotel bookings, flight confirmations, activity arrangements, and other related tasks.
  • Oversee the entire travel booking process to guarantee accuracy and adherence to timelines.
  • Maintain open communication with customers to address queries and concerns in a professional manner.
  • Handle customer escalations related to bookings and itinerary changes, focusing on resolving issues to ensure complete satisfaction.
  • Negotiate with suppliers (hotels, airlines, local partners) to secure competitive rates and high-quality services.
  • Stay updated on industry trends, destinations, and regulations to maintain expertise.
  • Accurately manage travel documentation and complete necessary paperwork before departures.

Requirements:

  • 3-4 years of experience in travel operations or a related field.
  • Proven track record in handling hotel bookings, flight confirmations, and travel itineraries.
  • Thorough understanding of travel products and services, including flights, hotels, activities, etc.
  • Exceptional communication and interpersonal skills, enabling strong relationships with customers and colleagues.
  • Ability to problem-solve and handle customer escalations professionally.
  • Proficiency in travel booking systems and Microsoft Office Suite.
  • Passion for travel and a deep understanding of customer service principles.

What We Offer:

A dynamic work environment, opportunities for career growth, and a chance to make a real impact in the travel industry.